Updates for Web, Scheduler, Web App, VDI 5.15.17/5.16.15/5.17.11

Release notes for Web

New and enhanced features

Admin features

• Support additional characters for Personal Meeting Link
  Admins can use additional characters, including hyphens (-) and underscores (_) , in users' Personal Link, which is a vanity version of their Personal Meeting ID (PMI). This allows successful mapping of SCIM or SAML fields containing these characters to users' personal links, and resolves provisioning failures experienced by some users with display names containing hyphens or underscores.

Resolved issues

• Minor bug fixes
• Resolved an issue where customers were receiving Unknown error when clicking on Resend Activation Link under plan management then exclusive offers
• Resolved an issue where users were receiving the error featureID or ruleLevel is null when selecting the Allow Participants to use floating video reactions check box
• Resolved an issue where users were receiving 500 internal server error when trying to access survey results

Release notes for Zoom Scheduler

New and enhanced features

Administrator features

• Disable text reminders for hosts and attendees
  Admins can disable and enable text messaging notifications for all hosts under their account. If disabled, no text message reminders will be sent to the host and attendees.

User features

• Free trial for online users
  Online users can self-serve a free trial of Scheduler, enabling them to evaluate the product and determine if it fits their scheduling needs.
• Password change re-authorization prompt
  Users can access a more prominent notification within the web and desktop app to re-authorize their calendar. This is in addition to the email notification they receive reminding them to re-authorize their calendar’s access after they change their calendar service password. A daily check is automatically executed within the backend to notify hosts if their calendar needs to be reauthorized.
• New First Time Login Experience
  The first time login experience makes it easier for first time users to learn how to use Zoom Scheduler.
• Routing Forms
  Users can create a form which will allow attendees to answer questions and be routed to different booking links based on their answers.

Resolved Issues

• Minor bug fixes

Release notes for the Zoom Web App

Changes to existing features

• Upgraded to reCAPTCHA v3 for all users
  An upgraded reCAPTCHA v3 is introduced, helping users enhance the security measures in place and mitigate the risk of non-compliant bots accessing meetings and scraping data. This feature is enabled for all Zoom Web App users.

New and enhanced features

General features

• Improved product navigation
  Users have greater control of the product tabs shown on the Zoom Web App, having greater flexibility over display order and which product tabs are always visible or hidden within the More option. Additionally, a General tab is added to the Settings window, where users can adjust the display order of the product tabs.

Meeting/webinar features

• Updated icons and meeting visuals
  The in-meeting experience is updated with new icons and other visual changes to menus and toolbars.
• Exclude hosts and panelists from survey participation
  A new web setting can prevent individuals with hosting roles from participating in surveys, streamlining the administration process and ensuring more accurate and unbiased feedback from participants. This includes the host, co-host, and webinar panelists.
• Resized Q&A panel for webinars and meetings
  To enhance user experience and consistency across platforms, the Q&A panel on the Zoom Web App can be resized, mirroring the functionality found in the desktop client. This improvement is applicable to both meetings and webinars.
• Collapse Q&A responses
  Users can quickly scan through Q&A responses and comments without feeling overwhelmed by a long list. By limiting the number of visible responses to two (unless manually expanded by the user), the display becomes less cluttered, enhancing readability and making it easier for users to focus on the content.
• Enhanced Q&A viewing experience
  A new Q&A viewing experience will be introduced, allowing users to interact with specific questions without being automatically redirected due to frequent rearrangement triggered by upvotes. Additionally, the logic for reordering the list of questions has been modified to enhance the user experience. The list will automatically sort by the number of upvotes in the following scenarios:
• Opening the panel: When a user loads the Q&A panel by clicking the toolbar button, and the Upvote option is already selected.
  Changing the order by option: When a user switches from "Most Recent" to "Most Upvotes," the sorting will be triggered automatically upon window refresh.
• Manual refresh: Users can manually force a refresh by clicking the refresh button at the top of the window.
  Memory usage statistics
• Users on supported browsers can open the Statistics tab of the settings window and view memory usage information. This is only available when connected to a meeting or webinar.

Meeting features

• Support HDMI sources for Zoom on Google Meet devices
  Users can share content directly from their computer through an HDMI connection into a Zoom Meeting being conducted on a Google Meet device.
• Support for expanded remote control settings regarding external participants
  The Zoom Web App supports recent changes to web settings to control the use of the remote control feature when external participants are present, which includes preventing guests from controlling other guests’ screens and preventing internal users from controlling a guest's screen.
• Support for auto-move to/from Waiting Room
  Admins have additional Waiting Room customization options, allowing them to automatically move participants to the Waiting Room if the host or alternative host leaves, as well as automatically admit those participants back into the meeting when the host or alternative host returns. The Web App better supports this feature with improved messages and notifications for participants being moved to/from the waiting room.

Webinar features

• Full emoji suite support for Webinar Reactions
  Similar to Meeting Reactions, Webinar Reactions are able to utilize the full suite of available emojis, in addition to the 6 standard emojis. Availability of all emojis versus the standard set can be controlled at the account, group, and user level settings page.
• Removed email field for webinars not collecting emails
  For webinars not collecting attendees’ email addresses, meaning registration is not required and the Include email address in attendee report setting is disabled, attendees joining the session will no longer be prompted to enter an email address.
• Customized waiting room for Webinars
  Hosts and account admins can customize the waiting room experience for webinars, allowing customization of the image, text, and other waiting room assets that attendees see before joining each session and providing a more engaging and branded joining experience for attendees. These custom assets can be saved to webinar templates for reuse. Additionally, hosts can also view the number of attendees waiting to join while the webinar is in practice mode, allowing them to decide when it is the best time to end practice mode and allow attendees into the webinar. This feature will be rolling out to accounts over the next months.

Phone features

• Obfuscate sensitive data during a call
  Account owners and admins can conceal sensitive data during calls by implementing the Obfuscate sensitive data during a call setting at the account, site, group, and user levels. When enabled, users pressing a dial pad key on the screen or keyboard during a call will mute the client DTMF tones, displaying asterisks instead of the actual numbers for enhanced security.

Zoom Contact Center features

• Remote Control for Zoom Contact Center supporting UAC prompts
  Agents can control the User Account Control (UAC) prompt that may be displayed by Windows during a web remote control session. Agent interactions include viewing and entering their admin username and password to successfully execute their support operations. Additionally, Zoom Contact Center allows you to set configuration policies for the remote control app to help enhance access security.
• Zoom Apps support within Zoom Contact Center
  Agents using Zoom Contact Center through the Zoom Web App can access relevant Zoom Apps to more efficiently access other apps during the interaction and resolve issues quicker. The Zoom Web App's display and switching rules for Zoom Apps, such as orientation, sizing, pop-out, and landscape, follow those of the desktop client. Additionally, data and user interface synchronization between the Zoom Web App and desktop client is now simultaneous on both platforms. Previously, Zoom Apps were only accessible within the Zoom Contact Center desktop client experience.

Resolved Issues

• Minor bug fixes
• Resolved an issue where a ZCC agent is unable to see dialog boxes that open on Windows computers when asking for admin credentials
• Resolved an issue where the auto join audio feature, when enabled, would not display the auto join audio dialog
• Release notes for Virtual Desktop Infrastructure (VDI) (5.15.17)

Resolved issues

General fixes

• Minor bug fixes
• Security enhancements
• Bandwidth limits incompatibility with Zscaler
• An issue has been fixed where network bandwidth limits were not being applied when using a Zscaler proxy.

Linux fixes

• Device unresponsive when video rendering increases
  An issue was reported where thin clients could become unresponsive due to a combination of factors resulting in a significant increase in the processing required for video rendering.
• Video tracking lost when returning to Webinar Backstage
  An issue was found when a panelist joined a webinar and moved from backstage to the live webinar area and then to backstage again. On the return to the webinar backstage, the video was unresponsive when the user adjusted the window size or position.

Release notes for Virtual Desktop Infrastructure (VDI) (5.16.15)

New and enhanced features

General features

• Support for Music App and Computer Audio
  For VDI participants joining a meeting where the Zoom-created Music App is being used, the VDI client and plugin supports listening to music from the Music App. These changes also support the ability to hear when another participant is sharing Computer audio from the Advanced Share options.

Meeting and Webinar features

• Virtual background support for HP T655s
  HP T655s with an AMD R2314 processor are added to the allowlist to support virtual backgrounds.

Resolved issues

General fixes

• Minor bug fixes
• Security enhancements
• Bandwidth limits incompatibility with Zscaler
  An issue has been fixed where network bandwidth limits were not being applied when using a Zscaler proxy.
• Share frame rates below 5 FPS
  An issue was reported where share session frame rates below 5 FPS were not applied. The issue affected all previous releases and has been resolved.

Linux fixes

• Device unresponsive when video rendering increases
  An issue was reported where thin clients could become unresponsive due to a combination of factors resulting in a significant increase in the processing required for video rendering.
• Video tracking lost when returning to Webinar Backstage
  An issue was found when a panelist joined a webinar and moved from backstage to the live webinar area and then to backstage again. On the return to the webinar backstage, the video was unresponsive when the user adjusted the window size or position.

Release notes for Virtual Desktop Infrastructure (VDI) (5.17.11)

New and enhanced features

General features

• Support for Music App and Computer Audio
  For VDI participants joining a meeting where the Zoom-created Music App is being used, the VDI client and plugin supports listening to music from the Music App. These changes also support the ability to hear when another participant is sharing Computer audio from the Advanced Share options.
• Video optimization for Zoom Contact Center and VDI
  Customers using Zoom Contact Center with a virtual desktop deployment can utilize video optimization through the VDI plugin with this release. This version of the VDI Zoom meeting client and VDI plugin are required for the new optimization.
• Toast notifications for Zoom Phone audio
  A new notification is displayed when Zoom detects a volume level at the start of a call that is likely too low, with a Turn up volume option to easily increase the volume.
• DSCP support for Zoom Phone QoS
  The VDI client supports DSCP marking for QoS tagging. Additionally, RTCP and RTP packets are transmitted using the same channel. This feature must be enabled by Zoom.

Meeting and Webinar features

• Virtual background support for HP T655s
  HP T655s with an AMD R2314 processor are added to the allowlist to support virtual backgrounds.

Resolved issues

General fixes

• Minor bug fixes
• Security enhancements
• Bandwidth limits incompatibility with Zscaler
  An issue has been fixed where network bandwidth limits were not being applied due to using a Zscaler proxy.
• Share session frame rates
  An issue was reported where a higher frame rate was being used when screen sharing, instead of the default frame rate of 5 FPS. This issue was reported in versions v5.17.5 and 5.17.10. The issue has been corrected and frame rates are appropriately limited to 5 FPS or less.
• Outlook starting with Zoom Meeting client
  An issue where the Outlook plugin for Zoom was inadvertently starting Outlook when Zoom was started. The issue was reported in version 5.17.5.
• Voice messages from an iOS device not playing in Team Chat
  An issue was reported where a Team Chat voice message created by an iOS device could not be played on the VDI client.
• Computer audio from multiple presenters not heard in Breakout Room
  An issue was reported where only the last presenter’s computer audio was heard after moving from the main room into a breakout room.

Linux fixes

• Device unresponsive when video rendering increases
  An issue was reported where thin clients could become unresponsive due to a combination of factors resulting in a significant increase in the processing required for video rendering.
• Audio device selection not saved
  An issue was reported where audio device selection changed in the Audio settings was not being saved when restarting the client. The issue was reported in version 5.17.5.
• Video tracking lost when returning to Webinar Backstage
  An issue was found when a panelist joined a webinar and moved from backstage to the live webinar area and then to backstage again. On the return to the webinar backstage, the video was unresponsive when the user adjusted the window size or position.

HP Anyware fixes

• Video on the wrong monitor when using dual monitors
  An issue was reported where the video was not displayed correctly for an HP Anyware desktop configuration using two monitors.