Ability to initiate calls from 8x8 Voice for Microsoft Teams

Release 8.26

Ability to initiate calls from 8x8 Voice for Microsoft Teams
Users can now start calls directly from the 8x8 Work app for Microsoft Teams, with the calls taking place seamlessly within the Microsoft Teams interface. This integration provides a unified communication experience.

All calls initiated through the 8x8 Work app within Microsoft Teams are automatically synchronized and logged in the Microsoft Teams calls tab. This helps keep call history tracking accurate, maintaining consistency across both platforms. For more information, refer to the 8x8 Voice for Microsoft Teams User Guide.

Expanded conference calling access
We’ve introduced new enhancements that make calling more flexible, improve accessibility, and enhance overall usability—especially for users without 8x8 Meet access.

Users without an 8x8 Meet license can now initiate conference calls directly from the desktop app. Broader collaboration is now possible without requiring additional licenses.

Improved accessibility
Screen reader support has been enhanced in 8x8 Frontdesk and general areas, offering a smoother experience for users who rely on assistive technologies.

Additional information
If you are interested in learning more about new features within 8x8 Engage, refer to What's new in 8x8 Engage.