KN1108VAATEN
KN1108VA
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Couldn't open WebClient when using Firefox. How to fix this issue?

When I try to open WebClient on FireFox, the Java will be downloaded to let me open JavaClient. But when I use Edge to open WebClient on the same PC, WebClient will be opened. What's the reason that I couldn't use FireFox to open WebClient?

chelly
chelly / enthusiast (370)
 

Answers

Top answer

The possible reason might be WebGL.
When opening WebClient, it will check the WebGL. If the WebGL examination doesn't pass, WebClient couldn't be opened.KN will skip and use the second Client that could be used.
Please type "about:config" on Firefox to check the related setting. Below is the link to show how to go to the setting page.
Firefox config
Then check the below setting:webgl.disabled = falsewebgl.force-enabled = trueIf webgl.force-enabled is false, please change the setting to true. Then close Firefox and re-open it to let the new setting to override.

ATEN FIREFOX.png

highmo
highmo / expert (2350)
 

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