ClickShare Configurator Update: Bug Fixes and Important Notes

New Features:

Nothing known

Enhancements:

• Added detailed information on the Peripherals page of the ClickShare Configurator for camera issues.
• Enhanced serviceability for touch screens with a new section on the Peripherals page to view device details.

Fixed Bugs:

• Fix for passive pens not working correctly on some devices like Newline, Sharp, and CVTE.
• Resolved an issue where the unit displayed a black screen after standby and failed to start properly.
• Trio C60 now supported by CX-20/CX-30 from firmware 2.10.3 and above.
• Issue fixed where annotated content remained visible after exiting annotation on SHARP, PN-L501C.
• Introduced a retry mechanism for certain cameras (e.g., Bose VB-1) to prevent disconnections during sharing.
• Improved stability of Bose VB-1 by disabling UVC controls and resolving audio issues with front USB ports.
• Fixed the black screen issue caused by button sharing.

Open Issues:

• Users must ensure YouTube is not running prior to sharing full screen with Airplay to avoid overlay issues (KB11880).
• Rapidly pressing the mute button on Jabra Speak devices may lead to sync issues with MS Teams.
• Conferencing controls, including mute, are not functioning with specific versions of Jabra Speak 510.
• Vaddio cameras streaming raw (YUV) video are limited to 540p @15fps for CX-50 and 540p @30fps for CX-30; MJPEG streams are not limited.
• Saber series (Saber Plus, Saber IP20x, Saber 4K) may have no image at resolutions above 480p and will not achieve 30fps at higher resolutions.
• Sharp touch displays may have an offset after waking the base unit.
• When two sources are displayed, a reboot may occur when a third connection attempts via Miracast.

Update Instructions:

• To automatically start the ClickShare App on the Button when plugged in, install version 1.20 of the ClickShare Windows Driver (KB12204).
• ClickShare Desktop App v4.17 or higher required for over-the-air detection of the Base Unit.
• It is recommended to use a free 5GHz Wi-Fi channel to improve Wireless Presentation performance, adjustable via ClickShare Configurator.
• While Wireless client mode is supported, a direct connection between the Button and the Base Unit is advised for Wireless Conferencing.
• Note that v02.10.01 is a minimal version; downgrading below it after installation is not permitted.