Update11/24/2021

Connectivity Product Update: Bug Fixes and Known Issues

ClickShare CX-50
Barco

New Features:

Nothing known

Enhancements:

Fixed Bugs:

✔ ️ Poly Studio P15 Camera appears unplugged as it fails to get claimed.
✔ ️ Using passive pens with touchscreens was not always working properly on some devices like Newline, Sharp, and CVTE.
✔ ️ After a full reset, the initial setup and registration was not made visible to complete the flow.
✔ ️ After switching from one Teams call to another while having app-sharing, the shared screen was not always removed from the meeting room display.
✔ ️ In some occasions, the meeting room availability was not updated correctly.
✔ ️ After enabling proxy configurations, the proxy route was not respected for all communication (among which to XMS).

Open Issues:

? When using Airplay with YouTube, ensure YouTube is not running before sharing full screen to avoid "Connected to AirPlay" overlay: KB11880.
? Rapidly pressing the mute button on Jabra Speak devices can lead to the peripheral being out-of-sync with MS Teams.
? Conferencing controls, including mute, are not working with specific Jabra Speak 510 versions.
? For all Vaddio cameras that stream raw (YUV) video, the camera stream is limited to 540p @15fps for CX-50 and 540p @30fps for CX-30. Cameras that stream MJPEG are not limited.
? When an AVer VC520 pro2 with firmware version 0.0.7200.80 is used with a CX-50, audio is not working. Upgrading to firmware version 0.0.7200.82 fixes this issue: KB12347.
? The ClickShare Desktop App will ask users to switch Wi-Fi networks when connecting to the Base Unit via PresentSense and the Base Unit is in Wi-Fi client mode: KB12349.
? Audio distortion can be noticed on CX-50 in combination with Poly Studio X50: KB12323.
? In rare cases, the Base Unit fails to boot correctly when connected to the display prior to starting up.

Update Instructions:

? Upgrades via auto-update to this version will follow 2 weeks after public availability.
? To start the ClickShare App on the Button automatically when plugging it in, version 1.20 of the ClickShare Windows Driver needs to be installed: KB12204.
? ClickShare Desktop App v4.17 is required for over-the-air (Wi-Fi and ultrasound) detection of the Base Unit.
? It is highly recommended to use a free 5GHz Wi-Fi channel to optimize the performance of Wireless Presentation. These settings can be changed via the ClickShare Configurator.
? Wireless client mode is supported; however, for Wireless Conferencing, a direct connection between the Button and the Base Unit is advised.