Innogy eBox professional - Where is the SIM card installed?

Question

My ebox is "dead" (except for the meter display on the side) and I suspect a problem with the SIM card. I wanted to check or replace it (any SIM) - but can't find it. According to the manual, the white cable is the slot - but there's nothing there ...

Answer

Hi.According to the official user manual, on page 32, the slot is not directly by the white cable as it may be shown in older manuals - this could be a misunderstanding or a model variant. Instead, it is located on the back of the eBox, in the bottom right-hand corner.

Answer

sorry - somehow I can't find a way to reply to the reply ...
Thanks for your suggestion, but the place which is shown in the excerpt of the manual is the place where I did already looked at (most likely I described it not sufficient enough). So from your reply I read I might have a special edition with a than unknown location for the SIM card, or is there a standard alternative place?

Answer

Please send me the serial number and the exact model description. Then I can help you further.

Answer

Hithanks a lot - it has a bar code inside reading11853260000PPA5B002320181972103636

Where is the SIM card installed?

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