Why is the camera not responding in the conference system?

The camera only holds one picture setting. It does not respond to the remote control or to the operation on the main unit. The Logitech supports advice to update Group 9.3.51.exe did nothing. I downloaded it, but either that wasn't the solution or it "didn't reach" the camera. The system is about 9 months old.

The error occurred after a video conference in gotomeeting. Gotomeeting does not recognize the camera since then. Zoom does though.

Answers

Top answer

Based on the description, there could be several possibilities.

Check the connector connections and contacts.
Check the Battery of the remote control.
If you have a second remote control, use it for testing.
Try to pair the remote control again.
If the group is not recognized after the update, try to reconnect it to the computer

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