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Logi DockLogitech
Logi Dock
<1K views

I have no video signal on the dock how do I get it to work?

Hello,
I have the Logi Dock and I can't get a video signal. Windows reports a problem with the DisplayPort over USB-C. I have not found an option in the settings to adjust this. Replacing the cable didn't help either, do you know what I can do? Everything works with other laptops that are older.
MfG Jessica.

Answers

Hello Jessica,we were able to solve the problem for some customers by deactivating the Thunderbolt feature in the BIOS.

  • Check beforehand whether you need Thunderbolt on any devices.
  • We were able to reproduce the error on one of our laptops. We have photographed the setting for you.


20231113_184317 (Klein).png

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