Why am i unable to download update 1.2.138?

When i try to start the firmware update, it will fail everytime and i am given the message "IO control operation failed".

Note that i am on a mac book air with the latest software update available.

Answers

If you have the opportunity, try updating with a Windows laptop.
try resetting the device to factory settings. Reset
Also try other USB-C cables from 2.0 to 4.0

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