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Why does my Logitech Rally PTZ camera does not work?

I have connected to table hub from my macbook, all the system works(speakers, mics, table hub, display hub) The only thing that is not working is PTZ Camera. It shows connected at sync app, but the video output is not going, it shows black screen. We have tried to connect the laptop to display hub, the camera showed the picture but it was super blur. Camera makes disruptive noise. Please help me out

mirzokhid
mirzokhid / newcomer (5)
 

Answers

From their description of the error, it sounds like there is a defect mechanically on the camera.

  • You could purchase a Logitech Rally Camera POWER SPLITTER to test the camera individually.
  • Try a firmware update via Sync to fix software errors.
  • replace data cables (Ethernet, USB-C, etc. ... ) to rule out damage.

You mentioned that the camera makes annoying noises. Try to identify the noises. A clunking or clicking noise may indicate mechanical damage. In this case, contact Logitech Prosupport for repair or replacement of the device.

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