Rally PlusLogitech
Rally Plus
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Why does the video drop during a conference call?

The video drops unexpectedly during conference calls. The screen goes black. I have 3 of these systems that are brand new. It happens with all three.

Answers

Such cases have already been reported many times. The fact that it is now happening with all three of your devices is very strange. Here is a brief overview of how this problem has been solved for other users:

Check cable

  • Often the cause was a defective cable, which could be the reason if you used the same cable for all three devices.

Update firmware and software

  • It has been reported that the Rally Plus often has black screen problems due to outdated firmware, especially with new devices from stock (they may be running on older versions).
  • Download Logi Tune (free app from Logitech: logitech.com/en/software/logi-tune.html). Connect the Rally Plus to it and check for updates for the camera, speaker and mic. Install all available firmware updates - this has improved video stability for many users.

Other procedures (to try out)

  • Temporarily disable features such as background blur, auto-framing or video effects, as these can put a strain on the Rally Plus. Set the resolution to 1080p@30fps (not higher to avoid overloading). These settings must be made in the conference software.

If all this does not help, you should call Logitech support as the devices have a 3-year warranty.

highmo
highmo / expert (2400)
 

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