Not a user yet?
Log in Register for free Suggest a product
RoomMateLogitech
RoomMate
<1K views

Logitech roommate network goes offline after a while if no usb connected?

My current setup:

  1. Logitech IP Tap
  2. Logitech Roommate
  3. Logitech Meetme


Logitech Meetme is connected to a USB switch which can toggle output to select port A or port B. Port A is connected to Logitech Roommate, port B is connected to a docking station. This setup will allow me to configure audio presentation using Port B. When I toggle the Logitech Meetme connection to Port B, issue started after about an hour whereby the Logitech Roommate will goes offline and the Logitech IP Tap will try to link with the Roommate again. If from the network perspective, I will get a ping timeout if I try to ping the Roommate. This happened to all of my three meeting room. If I toggle back to Port A, issue still persist. I had to reboot the Logitech Roommate device in order to fix it.

Answers

Top answer
  • Check the power saving settings of the Roomate -> Press and hold the hang up button for about 5 seconds. -> Enter the password, default password 1234 -> System -> Power saving features and disable them.
  • Check the Microsoft Teams Rooms power saving settings.

You know a better answer?

The question about Logitech RoomMate has already been answered, but there may be a better solution or alternative available by now. If you know it, answer the question now and increase your reputation as an industry expert in our B2B community.

To the product All questions

Related Questions Related Questions

Why is there static sound coming from the Rally Bar speaker in Zoom Rooms appliance mode?

<1Kviews

In Zoom Rooms Appliance mode and when using the Tap with the Cat/USB adapter, a constant tone can be heard. During login and when joining...

2 Read answers

How can we set images and videos on a Zoom Rooms Signage?

<1Kviews

We have configured a Zoom Rooms so that it should display our company video when there is no meeting. However, it only shows images when...

1 Read answer

How can we use GoTo Resolve Remote UI Access to wake up the devices when they are in power saving mode?

<1Kviews

We have set up GoTo Resolve on some devices and when we wake them up nothing happens. Is there a workaround?

Go to question

Receive Important Update Messages Stay up to date on Logitech RoomMate

Was the content helpful to you?

Advertisement Advertise here?
Banner Logitech