Logitech Swytch - Swytch stopped working - cant share to screen from PC?

Question

Hello.I have a Logitech Swytch hooked up to a rally bar mini.It stopped working and the errors are as follows- When I plug the usb-a or usb-c into a windows laptop the TV screen counts down - "Connecting to your laptop." and at the bottom of the window it says "Connect HDMI cable to your laptop to project its screen to this TV." Then the next screen says "Connect HDMI cable - you may want to connect HDMI cable to your laptop to project its screen to the meeting room TV. Did you know? You can use a camera remote or Tap screen to control the camera during a meeting?"I have pictures of the errors and the schematics. I looked everything over, and all wires are where they are supposed to go. I turned everything off, unplugged the swytch from my laptop, turned everything back on and plugged back into laptop to no avail.Please help. Forever thankful and much appreciated!Susan

Accepted Answer

Judging by the error description, the screen from the Swytch is not projected to the TV. Unplug all cables from the Swytch and connect only:

Power, USB C EXT to the extender, and HDMI to the TV.
Now check if there is a picture coming through the Y adapter. If no picture comes. Check if you are using the correct cables, it is best to use the Organal cables.
Also use another laptop or computer to exclude your PC.
If you can't find any other error, it could be a firmware error. Contact Logitech support for repair or replacement of the device.

Swytch stopped working - cant share to screen from PC?

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