Account lockout from the web and auto wake up by default

Improvements

USB Passthrough (beta)

• This update includes a preview version of USB Passthrough on the Neat Bar and Neat Board. After updating your Neat device and enabling USB Passthrough mode in your system settings, you will be able to connect your Neat camera and microphone to a computer using a USB-C cable and bring the Neat experience to any video conferencing platform!

• More information about using USB Passthrough in this release can be found in the following support article: https://support.neat.no/article/usb-mode-beta/

Neat Frame USB-C Headset Support

• In addition to the 3.5mm headset jack, the Neat Frame is now able to detect headsets through its USB-C port.

Neat Frame Bluetooth Headset Support (beta)

• You can now connect Bluetooth headsets to the Neat Frame. To pair a Bluetooth headset, enter the “ Audio & video” page in your Neat system settings, then enable Bluetooth and select your headset from the list of available devices.

• Note: In its current implementation you will need to select your Bluetooth headset as a speaker source in Zoom’ s user interface before selecting it as a microphone for your Neat Frame. The speakers and microphone on your bluetooth headset cannot be separated in Zoom so you cannot configure your device to use the Neat Frame’ s built in speakers in conjunction with the headset’ s microphone and vice versa.

Neat Frame Ethernet support (beta)

• You can now connect your Neat Frame to Ethernet using an Ethernet to USB-C cable connector.

Account lockout from web admin server after failed attempts

• In this release, it is possible to get locked out of the Remote Access web admin server. After 5 attempts to log in with the wrong password, a timeout of 5 minutes will be applied before the user can attempt to login again. After the timeout expires, users will have 5 more attempts before another timeout is applied.

Auto-wake up on by default for Neat Board

• Auto-wake up is now on by default for newly installed Neat Boards. If your Neat Board was previously installed the setting will be changed according to the following specifications.

• Originally turned off and not changed before upgrade → change to on

• Originally turned off and changed to on and then off before upgrade → remains off

• Originally turned on before upgrade → remains on

DHCP option 60 vendor class identifier

• Neat devices can now be differentiated from other stock android devices and have traffic rerouted by DHCP servers using the vendor class identifier in option 60.

Software update notifications for Microsoft Teams

• An on-screen notification will now be displayed on Neat devices when software upgrades are available for Microsoft Teams. Notifications for Neat firmware updates are not yet supported.

Zoom Rooms version 5.10

• General features

• Zoom Whiteboard: The virtual whiteboarding experience has been redesigned to bring you the all-new Zoom Whiteboard, a cross-platform visual collaboration solution. With Zoom Whiteboard, you can brainstorm and collaborate on a persistent, expandable, digital canvas. All Zoom Rooms can open, view and save whiteboards from a desktop client paired to the Zoom Room. Zoom Rooms for Touch can also create and save whiteboards. This feature is separate from the “ classic” whiteboard feature, which will continue to be available. The administrative controls for the new Zoom Whiteboard on Zoom Rooms are found in the Zoom web portal on the Zoom Rooms account settings page, and on the pages for lower tiers of the Zoom Rooms location hierarchy.

• User interface updates: The Zoom Rooms user interface (UI) has been updated to provide a more consistent experience. The new UI aligns with the Zoom desktop and mobile clients, matches Zoom’ s current branding, and provides an optimized information architecture to better meet user needs.

• Removal of Calendar Integration error message: Previously, when a Zoom Room was not linked to a calendar, a prominent error on the Zoom Rooms Controller home page appeared: “ This room needs to be connected to a calendar. Contact your Zoom Rooms admin” . This error message has been updated to suggest that connection to a calendar is not mandatory.

• In-meeting features

• Persistent notification for waiting room: When an attendee is in the Waiting Room a persistent notification will display on the Zoom Rooms display.

• Screen sharing indicator: The green Share Content button on the room controller will change to a red Sharing Content button when a screen share initiated by the Zoom Room is in progress.

• Gallery view when an attendee is spotlighted: Zoom Rooms users can switch to gallery view when an attendee is spotlighted.

• Smart Gallery resolution for Neat Bar Pro: Secondary streams in Smart Gallery mode can have a max resolution of 720p.

Other improvements

• Other improvements in this release include enhancements to the Bar Pro’ s microphone array, camera improvements on the Bar Pro and Neat Frame, and increased stability for Neat Symmetry.

Zoom Rooms software

• Zoom Room Controller software version: 5.10.3 (1262)

• Zoom Room Appliance software version: 5.10.7 (1494)

• New updates for Zoom Room Appliances

• New Updates for Zoom Rooms Android Controller

Bug fixes

• CUS-244 - Previously, Neat Bars running Microsoft Teams would occasionally lose their orientation when mounted upside down so the camera view would appear flipped when joining meetings. This issue has been resolved in this release.

• CUS-264 - Previously, when joining a Microsoft Teams call with a Neat Bar and Pad using the “ Room Audio” feature, the Bar would receive the call but there was no way to join the meeting. This issue has been resolved in this release.

• CUS-269 - Under certain conditions, an issue in previous releases caused a blank screen to show in the remote access web server after logging in with your credentials. This issue has been resolved in this release.

• CUS-275 - Previously, when a Neat Bar failed to read the EDID of a connected display, it would default to display 640×480 resolutions on the second monitor. In this release the default resolution of the second monitor has been changed to 1080p.

• CUS-302 - Previously, when multiple displays were plugged into a Neat Bar Pro, an issue caused shared content in Zoom to show up in half size on the display connected to the HDMI2 port. This issue has been resolved in this release.

• CUS-311 - Previously, a Neat Bar would send and advertise a limited RGB range to the second display, which could cause a difference in color saturation between two displays in certain scenarios. In this release, the Neat Bar will send and advertise full RGB color ranges to each display.

• CUS-313 - Previously, enabling the “ Display Preference” option on the Neat Bar Pro did not enact any changes to the connected displays. This issue has been resolved in this release.

• CUS-317 - Previously, certain combinations of natural and fluorescent lighting in a room could cause a flickering effect to occur on the Neat Bar Pro’ s video output. This issue has been resolved in this release.

• CUS-319 - Previously, if a Neat Bar Pro was connected to a network via Ethernet, a connection loss to the network gateway would cause the device to lose connection with its DHCP server. This issue has been resolved in this release.

• CUS-322 - Previously, a Neat Bar Pro would disconnect from the display in the HDMI1 port at seemingly random intervals. This has been resolved in the May 25 hotfix version of this release, so the Neat Bar Pro is able to maintain a stable connection.

• CUS-354 - Previously, a Neat Bar Pro would crash if the connected display was moved to a different HDMI port on the back of the Bar Pro during a call. This issue has been resolved in the June 29 hotfix version of this release.

• CUS-360 - Previously, when the video feed of a Neat Bar Pro was being viewed in gallery mode or as a thumbnail, the feed would be blurrier than expected. This issue has been resolved in this release.

• CUS-394 - Previously, the Neat Bar Pro would output incorrect resolutions on certain displays after a reboot. This issue has been resolved in the August 8 hotfix version of this release

• INBUGS-648 - Previously, the Neat Frame would not enter standby mode unless it is on a Neat system settings screen. This issue has been resolved in this release.

• INBUGS-856 - Previously entering invalid static IP information for a Neat Bar or Neat Bar Pro would cause the Bar or Bar Pro to lose firmware pairing and become non-functional until the device is reset and paired with a Neat Pad. This issue has been resolved in this release.

• INBUGS-883 - Previously, when entering manual proxy information during the out-of-box (OOB) installation process, the hostname or IP address would appear blank in Neat system settings after the configuration had been saved. This issue has been resolved in this release

• INBUGS-959 - Previously, the maximum zoom of 16x was misrepresented as “ 4x (default)” in the Neat Bar Pro’ s system setting screens. In this release, the misrepresentation has been removed along with the option to change the maximum zoom on the Neat Bar Pro.

• INBUGS-1194 - Previously in this update, a Neat Bar Pro would experience a degradation in audio quality after updating from a previous version. This has been fixed in the May 25 hotfix version of this release, so you will not have to reset the Neat Bar Pro after updating for optimal performance.

• INBUGS-1207 - Previously, when using digital signage in Zoom, the signage audio will not play when the “ Video + Static” option is selected. This has been resolved in the June 1 hotfix version of this release.

Open issues

• INBUGS-31 - ‘ Unable to verify certificate’ message displayed when uploading CA certificate which has a text part before the actual certificate part. To work-around this issue, copy only the certificate portion (BEGIN CERTIFICATE / END CERTIFICATE) to a file and save it as .pem/.cert etc.

• ZOOM-93 - In this release, it is not possible to disable Zoom’ s ‘ Advanced Noise Suppression’ feature. As a result, any users using the ‘ Music mode’ feature will notice that their audio is being suppressed by Zoom’ s noise suppression algorithm, making the experience poor. This issue is being investigated by the Zoom engineering team.

• CUS-326 - In this release, color correction configuration options are available in the accessibility settings on the Neat Board and Neat Bar Pro, but enabling the feature will not have any effect on the screen.

• CUS-415 - It is possible for the Neat Board’ s screen to become unresponsive after falling asleep, requiring the device to be power cycled in order to resolve the issue. You can avoid this effect by disabling ‘ Auto wake up’ in the Board’ s Neat system settings.