Brings MS Teams Update Along With Feature Optimizations And Fixes

Improvements

Microsoft Teams Update
This release supports Teams app version1449/1.0.94.2022020202for Poly CCX 400, CCX 500, and CCX 600 business media phones. For more information, see What's new in Microsoft Teams.
Support for 8x8 Work on CCX 600 and CCX 700
Poly CCX600 and CCX 700 business media phones now support the 8x8 Work call application. You must have existing service with 8x8to use this base profile. Set the base profile on the phone, then
use the 8x8 device management server to set up and manage the 8x8 Work application.
For specific information on8x8 Work, see8x8 Work Support.

· Set the Base Profile to 8x8 Work with a Configuration File
Use configuration parameters to set the base profile to 8x8Work on phones configured using a provisioning server.
To set the base profile to 8x8 Work with a configuration file:
>>Set the following parameters:

o device.set="1"

o device.baseProfile.set="1"

o device.baseProfile="8x8Work"

· Set the Base Profile to 8x8 Work from the Local InterfaceSet the 8x8 Work base profile directly from the phone's local interface.
To set the base profile to 8x8 Work from the local interface:
1. Go to Settings > Advanced > Administration Settings > Network Configuration > Base Profile.
2. Select8x8 Work.

3. Select the back arrow twice and save the configuration.
The phone reboots into the 8x8 Work base profile.

· Set the Base Profile to 8x8 Work from the System Web Interface
Set the 8x8 Work base profile from the phone's system web interface.
To set the base profile to 8x8 Work from the system web interface:
1. In a web browser, enter the phone's IP address.
2. SelecttheAdminradiobutton, enter your administrator password, and Submit.
3. Go to Simple Setup > Base Profile.
4. Select 8x8 Workfrom the drop-down menu.
5. Select Save.
6. SelectYesto save the configuration changes.
The phone reboots into the 8x8 Work base profile.

HTTP-Enabled Location Delivery Enhancements
This release provides enhancements to the handling of HTTP-Enabled LocationDelivery(HELD) requests. These HELD enhancements help emergency dispatchers determine the phone's most up-to-date location during an emergency call. The enhancements in this release are enabled by default and require no further configuration.
HELD requests now include the phone's user-agent string. HELD requests also support the attribute to provide the exact date and time the phone must reconnect to refresh its location data.
The phone defaults to a 24-hour HELD refresh interval and ignores the expires attribute if:

· It can't calculate an expiration interval due to an error.

· It doesn't have an SNTP connection.

· The calculated expiration interval is greater than 48 hours.

If any HELD refresh request fails to receive a response, the phone doesn't clear any locations from its memory. Instead, it uses the last successful location received to ensure it always has location data and retries the HELDrefreshusing the value set in the feature.E911.locationRetryTimerparameter.

USB Optimized Base Profile Default ParameterSettings Update
This releasecontains updated default settings in the USBOptimized base profile for the following
parameters:

dialplan.x.digitmap.timeOut

dialplan.userDial.timeOut

SCEP Certificate Signing RequestUpdates
You can now configure the phone'sLocality (L)and Organizational Unit (OU) fields for CSR generation
from the phone's system web interface in Settings > SCEP > Distinguished Name.
If you leave theSCEP.csr.commonNameparameter with the default null setting, the phone now
automatically uses its MAC address for the common name (CN) when it generates a CSR.

Poly CCX Supported BaseProfiles
The following table lists the base profiles supported on each CCX phone model for this release. This applies to both OpenSIP and Teams models.

Check full official release notes for the Base Profiles Supported on CCX Business Media Phones in This Release

Microsoft TeamsComponents
The following table lists the component versions for the embedded Teams application on CCX 400, CCX 500, and CCX 600 business media phones.
For more information on this Teams version, see What's new in Microsoft Teams.

Cameras Supported with CCX 600
CCX 600 business media phones support the following cameras (Generic and Zoom Phone base profiles only):

· Polycom EagleEye Mini USB camera (mounting kit sold separately)

· Polycom EagleEye IV USB camera

Headsets Supported with CCX 400
CCX 400 business media phones support the following sets:

· Plantronics Blackwire C710

· Plantronics Blackwire 5220 series

· Plantronics Blackwire 3225 series

· Plantronics Blackwire 7225 series

· Plantronics Savi 8220

· Poly CS 530

Headsets Supported with CCX 500, CCX 600, and CCX 700
CCX 500, CCX 600, and CCX 700 business media phones support the following headsets:

· Poly Voyager 8200 UC Bluetooth set

· Poly Voyager 8200 UC USB set

· Poly Voyager Focus UC B825 USB set & BT set

· Plantronics Blackwire 710 corded set

· Plantronics Blackwire 5220 USB set

· Plantronics Blackwire 3225 USB set

· Plantronics EncorePro 510D (Adaptor DA90)

· Plantronics EncorePro HW720 (Adaptor DA80 and DA70)

· Plantronics EncorePro HW510 (Adaptor DA80 and DA70)

· Plantronics EncorePro 520 (only RJ9 support)

· Plantronics MDA100 QD

Bug fixes

Application -On CCX 400 phones, if a user enables and disables phone lock and then reboots the phone, sometimes the phone gets stuck at a screen that displays the "CCX is starting" message.

Audio -CCX phones produce a faint hissing sound from the hands-free speakerphone while in the idle state.

Configuration - The Message Waiting Indicator may disable if you clear the 'attendant.uri'configuration, and then add it back in.

Hardware - On CCX 400 phone hardware revision "M" and later, the device serial number displayed in the Microsoft Endpoint Manager (Intune) dashboard after a Teams user signs in displays as all zeroes instead of the device's serial number.

Interoperability - When in the Teams base profile, the phone lock screen displays the error message No internet. Emergency calls not supported following a phone reboot.

Interoperability - Occasionally, CCX phones in the Microsoft Teams base profile may drop incoming calls when users answer them. This can occur when the Teams call application doesn't respond to off-hook notifications from the phone hardware.

Peripherals - If you answer a call with the phone's handset or speakerphone then switch the call audio to a set, and then you receive and decline an incoming call during the active call, the audio output device switches back to whichever device you used to answer the original call.

User Interface - The Hold button is unavailable when using a CCX phone in the Skype for Business base profile as a USB audio device on a connected compute

User Interface - The user interface becomes unresponsive after exiting the phone's web browser.

User Interface - Some CCX phones don't display the Recent Calls button in the Genericbase profile.

User Interface - If a CCX 500 receives an incoming call-in low power mode and a user answers it, the call controls interface takes 7-8 seconds to display.

Video - Some kinds of fluorescent lighting may cause flickering in video calls on CCX 700 phones while in the Zoom Phone base profile

Open issues

Calling -On CCX 500 phones with the Microsoft Teams base profile, the first outgoing call after the phone reboots doesn't play a ring-back tone or illuminate the set and handsfree icons until after the call connects. All subsequent calls work as expected.

Interoperability -CCX phones in the USB Optimized base profile don't support use with MacOS.

Monitoring -The remote packet capture diagnostic feature on CCX 600 and CCX 700 phones causes a reboot if used during a video call

Peripherals -If the far end caller puts a CCX 400 phone with a set connected to the RJ-9 port on hold, the phone may automatically switch to handsfree speaker mode when the far end caller resumes the held call (Workaround: If this occurs, manually set the call audio output back to the set by pressing the set button).

Peripherals -If you pair a Bluetooth set during an active call using the hands-free speaker, the phone doesn't automatically switch over to the connected set (Workaround: Power cycle the Bluetooth headset or manually switch to the set on the phone).

User Interface -While in the Zoom Phone and 8x8Work base profiles, the Wi-Fi menu doesn't display in the Advanced settings menu. This blocks access to the Wi-Fi country of operation setting (Workaround: Access the Wi-Fi menu from the Basic settings. Configure the Wi-Fi country of operation from the system web interface or using a configuration file).

User Interface -The keyboard remains visible on the lock screen if the phone lock automatically sets while it's onscreen (Workaround: Close the keyboard if you need to leave the phone inactive long enough to set the phone lock).

Check full official release notes for the Base Profiles Supported on CCX Business Media Phones in This Release