Updated Name To Poly Voice Software (PVOS), New Features & Improvements

Improvements

WHAT'S NEW

A New Name: Poly Voice Software (PVOS)
>Poly's CCX business media phones join the new Poly Edge E desk phone series, the Poly Trio C60 and the Poly Trio 8300 conference phones under a new software name to deliver a unified experience. The
previous Unified Communications (UC) Software name began when video became part of the voice desktop experience. Poly has a growing portfolio of products offering a wide range of customized partner
experiences spanning several operating systems, and Poly Voice Software (PVOS) brings together the best new features and communication enhancements from Poly in joint software releases.
Starting with version 8.0.0, Poly Voice Software (PVOS) is the new name for Poly UC Software. PVOS isnow used in all technical documentation for the Poly CCX business media phones in this and all future releases.

Improved Line Key Assignments
>After you enable the line key assignment feature, the default category of a line key is nowAny instead of Unassigned. This enables the phone to display speed dials and other user-defined keys even when they aren't explicitly defined in the generated configuration file.
If there are unassigned functions after the phone processes its configuration file, the phone adds these functions one by one to blank line keys not explicitly categorized as unassigned in the following order:

• SIP Registrations
• EFK
• BLF
• Presence
• SpeedDial

Contact Support Menu
>A new Contact Support menu is available as a top-level element in the Settings menu that you can customize with text to convey how to contact support, contact hours, email addresses, and dialable
contact numbers. Use the following parameters:

• ui.menu.helpAndSupport.contact.enabled
• ui.menu.helpAndSupport.contact.hours.1
• ui.menu.helpAndSupport.contact.hours.2
• ui.menu.helpAndSupport.contact.hours.3
• ui.menu.helpAndSupport.contact.numbers.1
• ui.menu.helpAndSupport.contact.numbers.2
• ui.menu.helpAndSupport.contact.numbers.3

License File Import from the System Web Interface
>You can now import license files from the system web interface in the same way that you import a configuration file.

System Web Interface Security Enhancements
HTTP Secure cookie attribute.

Minimized Reboot Parameters for Hotdesking
>To improve the speed of hotdesking, this release removes the reboot requirement for several configuration parameters. You can now adjust the following parameters without requiring the phone to reboot:

• acd.reg
• voIpProt.SIP.acd.signalingMethod
• feature.acdLoginLogout.enabled
• feature.acdAgentAvailability.enabled
• feature.acdServiceControlUri.enabled
• feature.acdPremiumUnavailability.enabled

Persistent Redial Button
>The Redial button and menu selections now remain present after rebooting rather than appearing only after someone makes a call.

Web Proxy Improvements
>This release includes the following web proxy improvements:

• A web proxy username is no longer required.
• The feature.wpad.basicAuth.enabled parameter is now deprecated. The basic web proxy authentication using a username and password is now always available.
• You can now export web proxy logs from the system web interface on the Diagnostics > Web Proxy Auto Discovery (WPAD) Status page.
• Web proxy logging and diagnostics are now accessible as part of the exported System Log package and from the WPAD diagnostics page on the system web interface.

Zoom Phone Base Profile on CCX 400 and CCX 500
>The CCX 400 and CCX 500 now offer access to the Zoom Phone base profile in menus and from the system web interface. Hardware revision K or later is required.

Zoom Warm Transfer
>This release includes a Zoom warm transfer interoperability improvement.

Microsoft Teams Version Update
>The latest Teams APK version is integrated in this release.

Bug fixes

• Calling - The Teams in-call UI would disappear, and the Teams Home or Calls screen is displayed after placing an outgoing call.

• Certificates - Certificate failed to generate after being downloaded successfully.

• Hardware - A micro browser opened when pressing a softkey for the first time after a reboot.

• Login - CCX 505 is unable to log on to Teams when using a web proxy.

• Networking -The DNS server can't resolve public addresses. This causes PHS updates not to work and Teams can't connect to the Company Portal and log in to Teams.

• Networking - Setting the WiFi country of operation is not applied until the phone is manually rebooted.

• Networking - Web Proxy when operating in Teams base profile does not work without a username/password.

• Peripherals - EHS support for Plantronics set has been fixed.

• Provisioning -Sometimes the phone failed to establish a HTTPS connection with the ZTP server at startup.

• Provisioning - Poly CCX phones configured with an unreachable provisioning server address may enter a reboot loop if the phone crashes due to repeated attempts to upload a core file.

• User interface - Phone will display Lines as default screen and gives an to swipe Left to Go to Default Home screen.

• Interoperability -EHS functionality is erratic and unstable on CCX phones that are operating
  in the Zoom Phone base profile.

Open issues

• User interface - CCX phones using the Gen band Global Address Book (GAB) clip the display of the Submit and View softkeys

• Interoperability - Poly Lens dashboards show the private IP of a CCX phone as "unknown".

• User interface -When putting a call on hold, a small icon at the top of the CCX active call screen maybe delayed in updating from the active call icon to the hold icon.

• Software - The CCX 600 and CCX 700 can reach 20simultaneous calls but they are unable to reach the 24 simultaneous calls that they are expected to reach (1 active call and 23calls on hold).

• Peripherals - The CCX 505 can reboot during an active call if a BT700 USB to Bluetooth set adapter is connected to the phone, and the Bluetooth headset shuts down due to battery depletion (Workaround: Turn off the Bluetooth set before the battery depletes).

• Hardware - When operating the CCX 505 in the Generic base profile, the red mute LEDmay switch off during an active call while the user remains muted if the far-end user puts the call on hold and then resumes the call (Workaround: Press the mute key to disable mute and regain audio transmit or the far-end caller can holdand resume the call, whichtriggers the red mute LED toresynchronize with the mutestate).

• Interoperability - When the Microsoft Teams application on the CCX 500 is in continuous use for approximately three hours, the speaker, headset, and on-hook dialing can cease to function (Workaround: Restart your phone).

• Hardware - When operating in the Microsoft Teamsbase profile, a number of CCX 400 phones manufactured after November 2021 may experience a black screen when the backlight intensity preference is set to its lowest level (Workaround: Perform a factory restart to recover the default backlight intensity settings).