Bug Fixes and Maintenance

Improvements

• Maintenance release for Poly Voice Software. Includes the following feature:
  • Microsoft Teams App Update (2023041203)

Bug fixes

• Audio VOICE74909 Edge E Series Received audio played from the handsfree speaker may be distorted when noise sources are present at the microphone for call start while the AEC is converging.
• Call Management VOICE74962 CCX Series Edge E Series Trio Phones that have failed over to a backup SIP server for extended durations may cease to send REGISTER messages and eventually go offline.
• Call Management VOICE74858 Edge E Series Changes to a call's state, including remote calls monitored on an SCA line, can cause the phone to freeze if they occur while searching the contact directory.
• Call Management VOICE74857 Edge E Series When the Line Key Reassignment feature is enabled, not all speed dials marked as favorites appear on screen, and some favorites aren’t explicitly assigned to a line key.
• Calling VOICE74438 CCX Series Edge E Series An incorrect change of a default configuration value causes Edge E and CCX phones that use Broadsoft Flexible Seating guest logins to show the wrong caller ID in calls.
• Certificate management VOICE75070 CCX Series Edge E Series Trio The SCEP sourced CA certificate isn’t included in the list of trusted CAs when a TLS profile's CA list is set to "All."
• Conference Management VOICE74787 Trio C60 For locally mixed conference calls on the Trio C60, the participant control panel will close and be unrecoverable for the rest of the call if all participants individually place the call on hold.
• Directories/Address Books VOICE75108 Edge E Series The Directories softkey isn’t removed when softkey.feature.directories="0".
• Network VOICE74981 CCX 600 WiFi connectivity may be interrupted and require a reboot in some cases when a CCX phone's access point (AP) association requests are denied but other APs remain available.
• Network VOICE74830 CCX Series Edge E Series Trio Time server discovery sends DNS queries for pool.ntp.org when DHCP has already provided a preferred time server.
• Shared Lines VOICE75053 Edge E Series The shared line LED state may be incorrect due to a race condition where the SIP CANCEL of a remotely answered call arrives after the shared line's SIP NOTIFY with state information.
• Software Updates ECS1520 Trio C60 Trio C60 occasionally rejected a software upgrade due to memory constraints but now optimizes memory to reduce the amount of space needed for an upgrade before starting the upgrade. A factory reset may be required to upgrade to software with this resolution available.
• User Interface VOICE74308 Edge E Series The keypad diagnostics tool on Edge E incorrectly quits the diagnostic test after a single press of the unlit page button of an expansion module instead of after the second press.

Open Issues

• Application VOICE74788 CCX 500 CCX 505 Choosing the Dialpad Base Profile allows Dialpad's service to change the admin password before a user signs in. The user can no longer log into the device system web interface, access admin settings, or change the base profile. Trigger a factory reset during bootup.
• Call Management VOICE74363 CCX 400 CCX 500 CCX 505 The in-call screen doesn’t appear and must be manually opened for only the first call after a reboot on CCX 400, CCX 500, or CCX 505. This issue occurs only when the app switch feature is enabled, the phone is USB connected to a laptop, and the first call is made from the laptop's Teams client. Use the "Back to Call" notification banner to bring the call screen to the foreground.
• Peripherals VOICE74614 CCX 500 CCX 505 CCX 600 CCX 700 After connecting a Bluetooth headset and then making a call by deliberately using the handset or handsfree speaker, switching to the headset during the call results in no headset audio until the audio termination is switched from the headset and then back again. This issue only affects the first call made this way. Briefly change the audio path to handsfree mode, and then switch back to headset mode.
• User Interface VOICE74790 Trio 8300 On Trio 8300, the Phone Lock inactivity timer doesn’t reset and can be triggered while accessing Favorites or Call History using the Navigation cluster up/down/left/right arrows.Access Favorites or Call History from the main menu.
• User Interface VOICE74597 Trio C60 In the Zoom Room on Trio C60, the base profile shows a blank screen the first time the phone's System Settings are chosen from the settings menu (gear icon). Touch the upper half of the screen to select an unseen menu option, which triggers a screen refresh.
• User Interface VOICE74405 Edge E Series The Phone Lock inactivity timer doesn’t reset and can trigger when adding a contact if you start the Add Contact workflow by using an empty line key's "+" icon. Add contacts by accessing the Contact Directory from the Main Menu.