CCX Phones Update: New Features and Resolved Issues

New Features:

• Change the Base Profile: CCX 700 business media phones now support only the Generic (OpenSIP) base profile.
• Microsoft Teams Support: Component versions for embedded Teams on CCX 400, CCX 500, and CCX 600 are now included:
• Microsoft Teams version 1449/1.0.94.2020111101
• Microsoft Admin Agent version 1.0.0.202010121132.product (223)
• Microsoft Intune Company Portal version 5.0.4927.0
• Compatible Headsets for CCX 500, CCX 600, and CCX 700:
• Plantronics Voyager 8200 UC Bluetooth set
• Plantronics Blackwire series and EncorePro series listed.

Enhancements:

Nothing known

Fixed Bugs:

• Application: Resolved pixelation issues when switching between lines on CCX 700 phones.
• UI: Fixed unexpected button shifting during calls.
• Audio: Improved low audio levels at maximum volume.
• Call Management: Resolved Conference ID parsing issues for RealConnect URLs.
• Device Management: Fixed synchronization issues with Persistent Mute status.
• Security: Corrected 802.1x authentication support for wired networks.
• Video: Resolved audio and video sync issues during calls on CCX 700; fixed video freezing when Camera Off.

Open Issues:

• Application: Out-of-box setup wizard may appear even with auto-provisioning disabled.
• Handsfree LED: Does not illuminate during received page playback.
• Audio Issues: Several audio-related problems including low levels and distortion during calls.
• Device Management: Bluetooth device naming and Telnet issues.
• Interoperability: Problems with various services and devices, including Poly OTD and Apple AirPods.
• User Interface: Lock screen reappearing issue during unlock attempts.
• Video: Various visual and performance issues noted during calls.

Update Instructions:

• Ensure phones are updated to the latest version to take advantage of these features and fixes. Follow standard procedures for software updates in your network environment.