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Update

DSP USB audio processor correction

G7500G7500
Poly
Update from alex-devicebaseUpdate from:
alex-devicebase (expert)

Improvements

  • Update Information for VideoOS 3.x to VideoOS 4.0.2
  • DSP USB Audio Processor Fix
  • Update to Poly Support Site Download URL
  • Partner Application Updates

Resolved Issues

  • Audio EN-242448 On a G7500 system, USB audio processor devices are not detected after update to VideoOS 4.0.0.
  • Provisioning EN-242407 On a Poly Studio X50 system after update to Poly VideoOS 4.0.0, registering to Poly Lens fails when basic authentication is disabled.
  • Provisioning EN-232469 On a Poly Studio X50 system with a connected TC8 touch controller, the certificate disappears after a restart

Known Issues

  • Audio EN-212975 During a call on a Poly Studio X70 system with a Poly Trio C60 phone paired as an audio device, the far end may hear audio clipping.None.
  • Audio EN-119155 Downloading logs during a call temporarily disconnects the Poly Microphone IP adapter, resulting in a loss of audio on the far end.Download logs outside of a call.
  • Camera EN-237005 After updating to 4.0.0, on a G7500 system with a connected Studio E70, video latency shows after the system is left idle.Restart the system.
  • Camera EN-236657 Selecting Disable All USB Ports on the Studio X70 system disconnects the camera.None.
  • Camera EN-234538 On a G7500 or Studio X system with a connected EagleEye IV USB camera, the system doesn’t default to Preset 1 after a restart. None.
  • Camera EN-234479 On a G7500 system with three USB connected Studio E70 cameras powered by G7500 LLN ports, one or more Studio E70 cameras may not properly connect to the video conferencing system after restart. Restart the system.
  • Camera EN-227999 On a G7500 or Studio X50 system, when you unplug the current people camera, theHDMI input set as People becomes the primary camera and takes priority over the built-in camera.Log in to the system web interface and change the people camera to the preferred connected camera.
  • Configuration EN-191539 If you don’t select the country during initial system setup, any subsequent changes to the camera Power Frequency don’t change the setting. Select the country in the system web interface.
  • Device Management EN-240753 On a Studio X system in Teams mode with a connected TC8 touch controller, the system may show as offline in Teams admin center and unpair with the controller.Power cycle the device.
  • Device Management EN-236658 Selecting Disable All USB Ports causes the system to restart.None.
  • Device Management EN-236430 On a Studio X70 systems in Device Mode, HDMI video may flicker and eventually freeze. Restart the system.
  • Device Management EN-226868 On Studio X70 systems, HDMI 1 output may display a blank screen during a pinhole factory reset. Temporarily move the HDMI cable to the HDMI 2 output or use the system web interface to monitor factory reset progress.
  • Device Management EN-225374 On a Studio X70 system in sleep mode, logs for the built-in camera may not be included in the Studio X70 log file. Before collecting system logs, wake the system.
  • Device Management EN-213422 While factory restoring a Studio X70 system, the system LEDs only glow white. The LEDs don’t glow amber or yellow. Do one of the following: • Use the glowing white light to monitor the factory restore process. Initiate and monitor the factory restore from the system web interface.
  • Device Management EN-178323 Entering Device Mode unregisters the gatekeeper and SIP registrar server on Studio X30. Exit Device Mode.
  • Partner Application EN-238687 On a Studio X30 and Studio X50 with a paired TC8 touch controller, the system updates to VideoOS 4.0.0 but Teams admin center shows the update as failed. None.
  • Partner Application EN-234584 On a Studio X50 system, when HDMI content is shared from Teams desktop app a green bar appears on the right of the screen. None.
  • Partner Application EN-238006 On a system in Zoom Rooms mode, after the updating the system to VideoOS 4.0.0, camera tracking doesn’t work. Restart the system.
  • Partner Application EN-237349 On a Studio X30 system in Zoom mode, hot plugging a content source may cause the camera to stop working. Restart the system.
  • Partner Application EN-236590 On a G7500 system with a connected Studio E70 camera, starting Zoom Smart Gallery may result in a black screen for three to four seconds. Restart the system.
  • Partner Application EN-235202 On Studio X50 systems in Teams mode, number keys don’t work on the sign-in screen. Do one of the following:• Select the Email, phone or username field to make the keys functional.Select the back arrow to the main screen before going back to the sign in screen.
  • Partner Application EN-233628 On a Studio X70 system in Zoom mode,the built-in camera may become unavailable. Zoom Rooms reports No source available and the system web interface reports the camera is disconnected. • Using the system web interface, restart the Studio X70 system.
  • Partner Application EN-233295 On a Studio X70 system with a connected Studio E70 camera in Zoom mode, switching the Studio E70 camera and enabling Smart Gallery may result in the system defaulting back to the built-in camera. Use one of the other available tracking modes including, manual, speaker focus, or auto-framing.
  • Partner Application EN-202446 On Studio X systems in Teams mode, the PAC file instruction isn’t properly utilized to bypass the proxy. • Use the(dnsDomainIs(host, "local.example.com") function instead of an IP based (isInNet(dnsResolve(host), "ip_address", "IP_address_pattern_mask") function.
  • Partner Application EN-237917 On a G7500 or Studio X system in Teams Rooms mode with a sleep time configured, the system enters sleep mode during a Teams Rooms whiteboard session or while sharing HDMI content.Adjust the sleep timer on the system.
  • Peripherals EN-238525 On a G7500 system your device doesn’t connect using Miracast. Restart the system and wireless connection.
  • Peripherals EN-237543 On a Studio X50 system with a connected Trio C60, if you attempt to the update the system with a USB drive, the system doesn’t update.Unpair the Trio C60 and then update the system using the USB drive, After the update, pair the Trio C60 back to the system.
  • Peripherals EN-234918 When using a TC10 device in Standalone Mode, the Download Updates field appears blank under Settings > Update.None.
  • Peripherals EN-234766 When using a TC10 device in Standalone Mode, leaving the custom URL field blank and selecting Check for Updates points to new software available at the default URL.None.
  • Peripherals EN-222757 On a system connected to a Biamp TesiraForte AVG VT4 with an EXT-UBT expander, audio latency may occur during a call.None.
  • Peripherals EN-210589 When using a Studio X70 system, adjusting a secondary USB camera with a Poly Bluetooth remote control causes the system to crash.Use a paired TC8 to adjust the camera.
  • Peripherals EN-182043 When using a Studio X50 system in Poly Video Mode, you can’t see incoming call notifications on TC8 when the TC8 devicedisplays the Camera or Settings screen.When the front of room monitor displays the active call message, close the Camera or Settings screens to answer the call.
  • Provisioning EN-242687 On a G7500 system, Web Proxy Auto Discovery (WPAD) does not locate the PAC file due to an invalid character being added to the request.Disable WPAD and manually enter the PAC URL.
  • Provisioning EN-238094 In RealPresence Resource Manager, web proxy settings are not being sent to the server from the system.Restart the system.
  • Provisioning EN-226934 In RealPresence Resource Manager, Poly Studio X systems are showing as offline.Update RealPresence Resource Manager to 10.11.
  • Provisioning EN-225752 The server sends an error message "Provisioning failed. There was a problem communicating with the server."Check the configuration file for an invisible character breaking XML syntax rules.
  • Provisioning EN-132148 In RealPresence Resource Manager, you can't provision the exchange.meeting.reminderIntervalparameter using these permitted configuration values: None, 1, 5, 10, 15, or 30.Configure this feature using the Meeting Reminder Time in Minutessetting in the system web interface.
  • Video EN-238554 On Studio X30 systems in Device Mode the video freezes.Exit and then re-enter Device Mode.
  • Video EN-235419 On a Studio X50 or Studio X30 system, when someone speaks at the far end of a room, Speaker Mode reframes to show the entire group.Use Group Framing.
  • Video EN-235018 On a Studio X system in Poly Video mode, the system reports content is available when no content source is connected.Connect a content source and share content. After disconnecting the content source, the system no longer reports content is available.
  • Video EN-234059 On a G7500 system with a connected USB camera, the Home screen PIP video preview may freeze when the system is idle for an extended period of time.Restart the system.
  • Video EN-226889 On a Studio X50 or Studio X30 system, Presenter Tracking may take up to two minutes to frame the active speaker.Do one of the following:• If there is only one participant in the room, use People Framing (Preview) or Group Framing. Disable tracking and use manual camera controls.
More updatesTo the product
Receive Important Update Messages Stay tuned for upcoming Poly G7500 updates

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