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Update

G7500 Firmware Update: New Features and Fixed Bugs

New Features:

  • Multicamera Support with Zoom Rooms: Select active near-end camera with multiple attachments.
  • Monitoring the System Remotely: Wake and control the system's camera via the web interface.
  • Default Logging Level: Set to 'Debug' in Poly VideoOS software 3.2.2.
  • Auto-Merge Incoming Call: Automatically combine incoming calls with current calls.
  • Miracast Enhancements: Requires PIN for connecting to Miracast devices; disables secondary Wi-Fi during sharing.
  • Device Mode Enhancements: New volume control for TC8 remote and local interface.
  • Update Device Registration: Now occurs when downgrading from 3.2.2 to 3.2.0.

Enhancements:

  • Nothing known

Fixed Bugs:

  • Calling: Fixes auto answer for incoming calls when on another call with Auto Answer enabled.
  • Network: Resolves issue with wireless connectivity in Partner Mode; users can now disable it.
  • User Interface: Resolves system hang at Discovering Network screen post-factory reset on Studio X50/X30.
  • User Interface: Fix for HDMI name reverting to default after system restart.

Open Issues:

  • Audio: Loss of audio during log downloads, affecting Poly Microphone IP Adapter.
  • Audio: Meter visibility issue for paired Poly Trio microphones in the web interface.
  • Audio: Distortion in Device Mode with Trio C60 audio device in Poly Video Mode.
  • Content: Blurry text issue in shared content over HDMI.
  • Content: Near video may appear upside down after stopping HDMI content sharing on Studio X30.
  • Device Management: G7500 web interface cuts off camera name after 32 characters but supports 60 in Companion app.
  • Device Management: Poly Studio X30 unregisters gatekeeper and SIP registrar upon entering Device Mode.
  • Directories: Contact display limitation when uploading multiple contacts with the same name.
  • Hardware: Monitor signal loss when swapping 4K to 1080p monitor while system is asleep.
  • Peripherals: Recent call history persists on TC8 despite clearing in web interface.
  • Peripherals: Inability to unmute Studio X50/X30 in Microsoft Teams mode using Shure microphone.
  • Peripherals: G7500 web interface fails to update camera model upon change.
  • Peripherals: Slow panning/tilting with EagleEye IV USB camera.
  • Peripherals: TC8 cannot sign into RingCentral Rooms after factory restore.
  • Provisioning: Issues with provisioning `exchange.meeting.reminderInterval` in RealPresence Resource Manager.
  • Provisioning: Missing `cast.miracast.enforcepin` parameter in template configuration file.
  • Provisioning: Exported template file errors causing provisioning issues.
  • Provisioning: Loss of RealPresence Resource Manager registration after downgrading to 3.2.0.
  • Software Update: Possible sleep state during TC8 updates, but process completes successfully.
  • User Interface: Inability to configure 802.1p/Q settings in the web interface.
  • Video: Main camera video loss when G7500 system with HDMI goes idle.

Update Instructions:

  • Nothing known
Receive Important Update Messages Stay tuned for upcoming Poly G7500 updates

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