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Update

This Release Includes Over 40 Resolved Issues

G7500G7500
Poly
Update from alex-devicebaseUpdate from:
alex-devicebase (expert)

Improvements

This Poly VideoOS 4.1.1 maintenance release is initially available for all Poly and partner modes, exceptMicrosoft.

Microsoft Teams customers will be able to upgrade to VideoOS 4.1.1 later this calendar year and enjoythe same benefits, plus Microsoft updates to the Teams app and Company Portal agent that incorporatefixes for a known Microsoft issue.

Poly VideoOS 4.1.1 contains the following updates and fixes:

  • This Release Includes Over 40 Resolved Issues
  • People Framing Enabled on Poly Studio X30 and Poly Studio X50 Systems
  • Distance Estimation Improved in Poly DirectorAI Perimeter
  • Device Mode User Interface Aligned on Poly Studio X Systems and Poly Touch Controllers
  • Poly G7500 Audio Output for HDMI and 3.5 mm Connections
  • Partner Application Updates

Partner Application Updates

  • Microsoft Teams RoomsAdmin Agent: 1.0.0.202306202019.productTeams: 1449/1.0.96.2023090601• Maintenance release• For more information on this Microsoft Teams Room release, see the Microsoft Teams Rooms website. Company Portal:5.0.5954.0
  • Zoom Rooms Zoom Rooms:5.15.7.3484Zoom Rooms Controller (TC8 / TC10): 5.15.7.2163• Maintenance release. • For more information on this Zoom Room release, see the Zoom website.
  • Google Meet 2023.07.09.00.00 • Maintenance release.• For more information on Google Meet, see the Google Meet website
  • Ring Central 23.3.30.20 • Maintenance release• For more information on Ring Central, see the Ring Central website
  • Tencent Meeting RoomsRooms: 3.16.210.584Controller: 3.16.210.567• Maintenance release. • For more information on this Tencent release, see the Tencent website.
  • Dialpad 1.025.0-0-g1cd2175 • Maintenance release.• For more information on this Dialpad release, see the Dialpad website

Resolved Issues

  • Audio EN-248074 On a G7500 system in Zoom mode, ceiling microphone unpairs after update.
  • Audio EN-243632 On a Studio X52 system with a connected TC8 touch controller and USB audio processor, audio is lost or delayed.
  • Audio EN-243356 On a G7500 system with connected Poly IP microphones, the microphones intermittently stop working after update.
  • Audio EN-243685 On a Studio X52 system in Device Mode, device microphones stop working during a call.
  • Camera EN-245293 On a G7500 system with a connected EagleEye Cube camera in Tencent mode, directly connecting the G7500 to a PC by USB cable causes thecamera feed to display incorrectly
  • Camera EN-245292 On a Studio X30 system in Device Mode with no monitor connected, the system displays a static camera image and Poly logo.
  • Camera EN-245239 On a G7500 system in Tencent mode with two connected monitors, one monitor intermittently flickers.
  • Camera EN-245045 On a G7500 system in Tencent mode, a second USB camera isn’t controllable after plug in until after a system restart.
  • Camera EN-245222 On a G7500 system with a connected Studio E70 or EagleEye IV camera, the Picture-in-Picture (PIP) window disappears / reappears in a meeting.
  • Camera EN-244773 On a Studio X30 system in Teams mode, both the near and far end cameras show a black screen.
  • Camera EN-243526 On a Studio X50 system in Device Mode, a participant’s face is overexposed when the camera zooms in.
  • Camera EN-243481 On a Studio X system in Teams mode with a connected Studio E70 camera, Poly Audio Service doesn’t register correctly in Windows.
  • Camera EN-242485 On a G7500 system with a connected Studio E70 camera, setting the camera to 50 HZ causes the video to flicker.
  • Camera EN-241558 On a G7500 system with a connected EagleEye IV camera and TC8 touch controller, you can’t re-enable the camera after disabling it.
  • Camera EN-239568 On a G7500 system with multiple connected Studio E70 cameras in Zoom mode with multi-camera enabled, the video occasionally crashes before rejoining the call.
  • Camera EN-217068 On a Studio X system in Zoom mode, the camera shows black and intermittently reframes the participants.
  • Configuration EN-244174 In the Poly system web interface, adding a new contact and marking as favorite doesn’t work as expected.
  • Configuration EN-243431 On a G7500 system, there’s a mismatch on network settings when viewed in Poly Lens.
  • Configuration EN-243169 In the Poly system web interface, the remote monitoring presets page shows as blank.
  • Configuration EN-243135 In the Poly Lens portal, the IP source of a device displays as manual instead of Dynamic Host Configuration Protocol (DHCP).
  • Configuration EN-241922 On a Studio X system, the device name overlaps the time display on a connected TC8 touch controller.
  • Configuration EN-241877 The time zone database doesn’t reflect the fact that Mexico City no longer observes Daylight Savings Time.
  • Configuration EN-218418 On a Studio X30 system in the system web interface with the language set to Portuguese, errors appear in the video inputs field.
  • Device Management EN-248033 On a Studio X30 system in Tencent mode, the system shows no output when connected via HDMI.
  • Device Management EN-247687 On a G7500 system in Tencent mode, the monitor receives a low refresh rate.
  • Device Management EN-245417 On a Studio X52 system in Zoom Rooms mode, the device intermittently shows as not supported.
  • Device Management EN-245187 On a Studio X system in Teams mode with a connected TC8 touch controller using the Extron app, switching between the apps isn’t seamless.
  • Device Management EN-244916 On a G7500 system with a connected IP Microphone and static IP address assigned, a message appears to ‘Check Your Network Connection’ after a system restart.
  • Device Management EN-244626 / EN-243445 On a Studio X system in Poly Video mode, a 502 error is shown on the system web interface after the system is left idle.
  • Device Management EN-244273 On a Studio X50 system in Device Mode, the system reboots during a call.
  • Device Management EN-244163 On a Studio X70 system in Zoom mode, a difference is shown between bright contrast and saturation from HDMI1 to HDMI2.
  • Device Management EN-243781 On a G7500 system in Zoom mode, while sharing content via HDMI, the far end receives a dimmed image or low brightness.
  • Device Management EN-242731 On a G7500 system switching between and Poly and Device Mode causes HDMI content sharing to stop working.
  • Peripherals EN-248163 On a Studio X system with a connected TC8 touch controller, the controller unpairs or becomes unresponsive after update from an earlier than 3.11 software version.
  • Peripherals EN-245357 On a Studio X30 system with a connected TC8 touch controller in Tencent mode, the touch controller side menu stops responding.
  • Peripherals EN-245455 On a Studio X50 system in Zoom mode with a connected TC8 touch controller, you can’t join or create a new meeting.
  • Peripherals EN-245454 On a Studio X system in Teams mode with a connected TC8 touch controller using the Extron app, calls can’t be answered.
  • Peripherals EN-245296 On a Studio X30 or Studio X50 system with a connected TC8 touch controller, the controller screen becomes stuck after update.
  • Peripherals EN-244772 On a Studio X system with a connected TC10 touch controller, the touch controller setup wizard restarts when you manually assign an IP address.
  • Peripherals EN-244770 On a Studio X system with a connected TC8 touch controller, the touch controller intermittently unpairs and displays ‘Discovering network’.
  • Peripherals EN-243068 On a Studio X50 system with two connected monitors, the second monitor doesn’t display when the location is set to the United Kingdom.
  • Peripherals EN-241559 On a Studio X system with a connected touch controller, the settings menu doesn’t open
  • Provisioning EN-244945 On a Studio X52 system with syslog enabled, the system freezes and becomes stuck.
  • Provisioning EN-244607 On a G7500 or Studio X system in Teams mode, the audio gain parameter is ignored.
  • Provisioning EN-244557 On a Studio X70 system in Teams mode, Link Layer Discovery Protocol (LLDP) enabled doesn’t allow assignment of a static IP address.
  • Provisioning EN-243133 On a G7500 system with connected Studio X Series systems, correct provisioning information isn’t received via Dynamic Host Configuration Protocol (DHCP).
  • Provisioning EN-242687 On a G7500 system, web proxy autodiscovery doesn’t locate the PAC file due to an invalid character being added to the request.
  • Provisioning EN-234496 On a G7500 system, SSH sessions cause a memory leak issue

Known Issues

Audio EN-248521 On a Poly Studio X52 system in Zoom Rooms mode, audio is lost to the far end during a lengthy (1 hr+) call.Disconnect and then reconnect to the Zoom Room.Audio EN-247651 On a Poly Studio X52 system with a connected Samsung monitor, the TV Speakers option doesn’t work.Use the Studio X52 speakers or use a supported monitor or TV.Audio EN-212975 During a call on a Poly Studio X70 system with a Poly Trio C60 phone paired as an audio device, the far end may hear audio clipping.None.Camera EN-236657 Selecting Disable All USB Ports on the Studio X70 system disconnects the camera.None.Camera EN-234479 On a G7500 system with three USBconnected Studio E70 cameras powered by G7500 LLN ports, one or more Studio E70 cameras may not properly connect to the video conferencing system after restart. Restart the systemCamera EN-227999 On a G7500 or Studio X50 system, when you unplug the current people camera, theHDMI input set as People becomes the primary camera and takes priority over the built-in camera.Log in to the system web interface and change the people camera to the preferred connected camera.Configuration EN-248891 On a Studio X system in Google Meet mode, a second connected monitor doesn’t work after update to VideoOS 4.1.1.Downgrade your system to VideoOS 4.1.0.Configuration EN-235428 On a G7500 system with a connected TC8 or TC10 touch controller in Teams mode, the camera fails to work when the Studio E70 is connected after start up.Connect any monitors, cameras, or peripherals, before starting the system.Configuration EN-191539 If you don’t select the country during initial system setup, any subsequent changes to the camera Power Frequency don’t change the setting. Select the country in the system web interface.Configuration EN-243770 On a Studio X system in Poly Video mode with no monitor connected, the device fails to work.Connect any monitors, cameras, or peripherals, before starting the system.Device ManagementEN-244703 On a G7500 or Studio X system, when connected via an Ethernet switch with Energy Efficient Ethernet enabled there may be a momentary loss of connection.Disable Energy Efficient Ethernet on the switch.Device ManagementEN-242235 On a G7500 system in Zoom Rooms mode with a paired Trio C60, the monitor unexpectedly shows a “Peripherals Update” screen.None.Device ManagementEN-242466 On a G7500 system, a date set manually in the system web interface changes to a random date after a system restart.None.Device ManagementEN-240771 On a Studio X70 in Teams mode with a connected TC8 touch controller, the update screen unexpectedly displays.None.Device ManagementEN-240753 On a Studio X system in Teams mode with a connected TC8 touch controller, the system may show as offline in Teams admin center and unpair with the controller.Power cycle the device.Device ManagementEN-236658 Selecting Disable All USB Ports causes the system to restart.NoneDevice ManagementEN-226868 On Studio X70 systems, the HDMI 1 output may display a blank screen during a pinhole factory reset.Temporarily move the HDMI cable to the HDMI 2 output or use the system web interface to monitor factory reset progress.Partner ApplicationEN-235202 On Studio X50 systems in Teams mode, number keys don’t work on the sign-in screen.Do one of the following:• Select the Email, phone or username field to make the keys functional.Select the back arrow to the main screen before going back to the signin screen.Partner ApplicationEN-233295 On a Studio X70 system with a connected Studio E70 camera in Zoom mode, switching the Studio E70 camera and enabling Smart Gallery may result in the system defaulting back to the built-in camera.Use one of the other available tracking modes including, manual, speaker focus, or auto-framing.Partner ApplicationEN-202446 On Studio X systems in Teams mode, the PAC file instruction isn’t properly utilized to bypass the proxy.• Use the(dnsDomainIs(host, "local.example.com")function instead of an IP based (isInNet(dnsResolve(host), "ip_address", "IP_address_pattern_mask") function.Peripherals EN-238840 On a Studio X50 system with a connected USB headset, the system web interface doesn’t reflect the connecting / disconnecting of the headset.None.Peripherals EN-238525 On a G7500 system, your device can’t connect using Miracast. Restart the system and wireless connection.Peripherals EN-237543 On a Studio X50 system with a connected Trio C60, if you attempt to the update the system with a USB flash drive, the system doesn’t update.Unpair the Trio C60 and then update the system using the USB flash drive, After the update, pair the Trio C60 back to the system.Peripherals EN-234766 When using a TC10 device in Standalone Mode, leaving the custom URL field blank and selecting Check for Updates points to new software available at the default URL.None.Peripherals EN-210589 When using a Studio X70 system, adjusting a secondary USB camera with a Poly Bluetooth remote control causes the system to crash.Use a paired touch controller to adjust the camera.Peripherals EN-182043 When using a Studio X50 system in Poly Video mode, you can’t see incoming call notifications on TC8 when the TC8 devicedisplays the Camera or Settings screen.When the front of room monitor displays the active call message, close the Camera or Settings screens to answer the call.Provisioning EN-248675 On a G7500 or Studio X system, the system doesn’t connect via Wi-Fi and Cisco Access Points after a system update.Disable Adaptive FT (Fast Transition) in Cisco Access Points, use FT enabled of disabled.Provisioning EN-243555 In Poly Lens with a connected G7500 system, the information for peripheral devices shows as incorrect or incomplete.NoneProvisioning EN-238094 In Poly Clariti Manager (Formerly RealPresence Resource Manager), web proxy settings aren’t being sent to the server from the system.Restart the system.Provisioning EN-226934 In Poly Clariti Manager (Formerly RealPresence Resource Manager), Poly Studio X systems are showing as offline.Update Poly Clariti Manager (Formerly RealPresence Resource Manager) to 10.11.Video EN-238554 On Studio X30 systems in Device Mode the video freezes.Exit and then re-enter Device Mode.Video EN-235419 On a Studio X50 or Studio X30 system, when someone speaks at the far end of a room, Speaker Mode reframes to show the entire group.Use Group Framing.

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