The manufacturer Poly has not yet set up its devicebase profile. Content such as updates, compatibilities and support may only be maintained with a delay.
Update

Version 1.3.2 Fixes issue on adding a Studio USB to Poly’s cloud portal

Improvement:

This release does not have any improvements or any new features.

Resolved Issue:

Provisioning - Issues adding a 1.3.0 Poly Studio USB video bar to Polycom Device Management Services for Enterprises.

Open Issues:

  • Audio - A Poly NoiseBlock issue sometimes causes the far end to hear noises when no one is talking.
  • Audio - Users may hear the music cut out or the volume may change when Stereo mode is off and the far end shares stereo music in a call.
  • Bluetooth - It takes a long time to wake the remote control when you stream music via Bluetooth.
  • Bluetooth - Using a 2.4 GHz Wi-Fi network may cause the Bluetooth connection between the Poly Studio and a Mac to automatically disconnect.
  • Bluetooth - PolyStudio may fail to auto-connect to an available Wi-Fi network that was previously saved if the Poly Studio fails to connect to a new Wi-Fi network due to incorrect settings or connects to a new Wi-Fi network and then forgets it.
  • Remote Control - The remote control takes 1-3 seconds to wake up.
  • Remote Control - The camera doesn't move in the direction that the user indicates from the remote control when users press the pan left/right buttons from the Polycom Companion app interface and then use the remote control to pan left or right.
  • Tracking - Speaker tracking being insensitive in an ultrasonic environment.
  • Tracking - Tracking mode stops working if the USB video bar runs for more than a month.
  • Upgrade - The Update from Local File button disappeared from the Polycom Companion app when the video is active.
  • Upgrade - Local files upgrading from the Polycom Companion app sometimes fails.
  • Video - Users may notice objects edged with thin colorful lines.
Receive Important Update Messages Stay tuned for upcoming Poly Studio USB updates

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