paring tc8 with poly studio x30?

My TC8 screen become black after paring with poly studio x30.

i have done an update to the too system from 3.1 tp 3.9 and after that i hade this issue.

Answers

Top answer

Reset both devices to factory defaults and try again.
TC8:

https://support.poly.com/support/s/article/knova-43750-factory-reset-the-tc8

X30:

https://support.polycom.com/content/dam/polycom-support/products/telepresence-and-video/g7500/other-documents/en/g7500-x50-x30-privacy-may2020.pdf

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