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Update

Brings New Features, Changes, And Several Fixes

Studio X50Studio X50
Poly
Update from roland-cUpdate from:
roland-c (expert)

Improvements

Camera Presets in Multicamera Environments
This release updates the underlying functionality for handling camera presets on systems with multiple connected cameras. Preset functionality on systems using only the built-in camera, with no additional cameras connected, remains the same.
If you're using presets on a system with multiple cameras attached, you'll need to reset the presets. This update won't erase your presets, but may cause your presets to not work as expected.
For information on saving camera presets, see "Save a Camera Preset from the Local Interface" in the Poly Video Mode User Guide.

Default Camera Preset at Startup
Introduced in this release, the system uses Preset 1 to set the default camera position at system startup.
If you have camera tracking enabled, the tracking mode you choose determines the default camera position.

G7500 with Studio E70 Connectivity Fixes
This release provides fixes for G7500 and Studio E70 connectivity issues that may happen after a system update. This includes a fix for Studio E70 camera becoming stuck in DFU mode after a system update.
This release also includes a fix for Studio E70 powered by a G7500 LLN port losing connectivity after a system update.

StarLeaf Will Be Removed as a Provider in a Future VideoOS Release
StarLeaf is included in this software release, but will be removed as a provider in a future release. Poly recommends choosing a different provider for your environment.
For a list of supported partner applications, see Supported Peripherals and Applications.

Partner Application Updates
Poly VideoOS 3.14.0 includes the following partner application updates:

> Microsoft TeamsRooms [Admin Agent:1.0.0.202205230848.product,Teams:1449/1.0.96.2022090606, Company Portal: 5.0.5484.0]

> Zoom Rooms(Zoom Rooms:5.11.3.1619,Zoom Rooms Controller(TC8): 5.11.3.1429)

  • Universally Unique Identifier (UUID) for UniformResource Name (URN)
  • Meeting layout chat panel enhancement
  • For more information on this Zoom Room release, see the Zoom website

> Tencent Meeting Rooms (3.9.150.547)

  • Added camera tracking control, auto framing and speaker framing
  • Added the ability to start and stop content sharing from locally connected devices such as HDMI in.
  • Support for displaying photos while the system is idle
  • Simplified the account activation process
  • For more information on this Tencent release, see the Tencent website

Bug fixes

  • Camera - When you change a Studio X30 from inverted orientation to standard orientation in the system web interface, the orientation doesn't change in the video feed.
  • Camera - On G7500 and Studio X70 systems, if you disconnect an EagleEye CubeUSB and hot-plug a Studio USB, the system may continue to report the camera as an EagleEye Cube.
  • Camera - On Studio X70 and G7500 systems with a connected Studio E70, camera presets are not working correctly.
  • Configuration - On a G7500 with multiple connected cameras, the cameras may not appear on the camera controls screen and a camera may not be recognized by the system.
  • Configuration - On a G7500 in Zoom Mode with multiple EagleEye IV USB cameras, PTZcontrols and camera preset availability isn't consistent.
  • Device Management - A Studio X50 doesn't update during the update times set in Poly Lens.
  • Device Management - On a G7500 with a connected Studio E70, the Studio E70 doesn't updateand is stuck in device firmware upgrade (DFU) mode.
  • Device Management - On a G7500 with a connected Studio E70, the Studio E70 disconnects andhas a flashing blue LED after a system update.
  • Network - Configuring statis IP and VLAN through the system web interface results in
    an IP address of 0.0.0.0.
  • Peripherals - Configuring stat is IP and VLAN through the system web interface results in an IP address of 0.0.0.0.
  • Partner Application - On a G7500 system in Zoom mode, the system web interface reports a disconnected camera as connected.
  • Partner Application - On G7500 systems in Tencent Rooms mode, switching an active HDMI source to camera causes the system to crash.
  • Partner Application - The Ring Central application on the Touch Controller may not show the correct controller interface.
  • Peripherals - In Poly Video mode, a Trio connected as a system controller doesn't zoom the camera in or out.
  • Peripherals - Poly G7500 and Studio X50 systems configured for use in PAL (50Hz)countries may fail to properly negotiate HDMI EDID on the second monitor with some Samsung Digital Signage Displays.
  • Peripherals - On a G7500 with three connected EagleEye Director II cameras, the cameras enter sleep mode and disconnect. After reconnecting the camera, the Crestron API can no longer control the cameras.
  • Peripherals - On a G7500 with an Icron 3211 USB extender, switching cameras causes all camera connectivity to be lost.
  • Provisioning - On Studio G7500 and Studio X systems, Lens fails to provision Show Homescreen Icons.

Open issues

  • Audio -On Studio G7500 and Studio X systems, Lens fails to provision Show Homescreen Icons (Workaround: Download logs outside of a call).
  • Audio -During a call on a Poly Studio X70 with aPoly Trio C60 paired as an audio device, audio clipping may be heard on the far end.
  • Camera - On a G7500 or Studio X system with a connected EagleEye IV USB camera, the
    system doesn't boot up to Preset 1.
  • Camera - On a G7500 system with three USB-connected Studio E70 cameras powered by G7500 LLN ports, one or more StudioE70 cameras may not properly connect to the codec after reboot (Workaround: Reboot the system).
  • Camera - On a Studio G7500 or Studio X system in Device Mode with a connected Studio E70camera, after saving a preset on the TC8you can't toggle camera tracking on (Workaround: Change tracking settings in outside of Device Mode or use the system web interface).
  • Camera - On a G7500 or Studio X50, when you unplug the current people camera, HDMI input set as People becomes the primary camera and takes priority over the built-in camera (Workaround: Log in to the system web interface and change the people camera to the preferred connected camera).
  • Configuration - If you don't the country during initial system setup, any subsequent changes to the camera Power Frequency don't change the setting (Workaround: the country in the system web interface).
  • Device Management - On Studio X70 systems, HDMI 1 output may display a blank screen during a pinhole factory reset (Workaround: Temporarily move the HDMI cable to HDMI 1 output or use the system web interface to monitor factory reset progress).
  • Device Management - On a Studio X70 system in sleep mode, logs for the built-in camera may not be included in the Studio X70 log file (Workaround: Before collecting system logs, wake the system).
  • Device Management - Entering Device Mode unregisters the gatekeeper and SIP registrar server onPoly Studio X30 (Workaround: Exit Device Mode).
  • Device Management - On a Studio X70 system, during a factory restore, the system LEDs only glow white. The LEDs don't glow amber or yellow (Workaround: The glowing white light can be used to monitor the factory restore process. Alternatively, you can initiate and monitor the factory restore from the system web interface).
  • Partner Application - On a Studio X70 in Zoom mode, the built-in camera may become unavailable. ZoomRooms reports "no source available" and the system web interface reports the camera is disconnected (Workaround: Using the system web interface, restart the Studio X70).
  • Partner Application - On a Studio X70 with a connected Studio E70 in Zoom mode, switching the StudioE70 and enabling Smart Gallery may result in the system defaulting back to the built-in camera (Workaround: Use one of the other available tracking modes including, manual, speaker focus, or auto-framing).
  • Partner Application - On a Studio X70 in Zoom mode with a connected Studio E70 camera, the StudioX70 built-in camera can't run Multi-Stream (Workaround: Use one of the other available tracking modes including, manual, speaker focus, or auto-framing).
  • Partner Application - On a G7500 in Zoom mode with a connected Studio E70 camera, disconnecting a HDMI content cable while using Zoom Smart Gallery may result in the system displaying a message that the active camera isn't working (Workaround: Don't use Smart Gallery camera mode with G7500, E70 and HDMI In Content,use one of the other available camera modes like manual, speaker focus, or auto-framing).
  • Partner Application - On Studio X50 and Studio X30 systems in Tencent Rooms mode, connecting a macOS computer to the system as a content source causes the system to restart.
  • Partner Application - On G7500 and Studio X50 systems in Tencent Rooms mode, unplugging an active USB camera in a call and thenplugging it back in causes the system to restart (Workaround: It is not recommended to disconnect orconnect cameras during a call).
  • Partner Application - On a system in Microsoft Teams or Zoom Rooms, the system may reboot into the app launcher screen (Workaround: Reboot the system. Alternatively, if you have a touch monitor or connected mouse, select your provider).
  • Partner Application - Studio X50 systems don't support Zoom Smart Gallery when using a connected Studio E70 (Workaround: Use one of the other available tracking modes including, manual, speaker focus, or auto-framing).
  • Partner Application - On Studio X systems in Teams mode, the PAC file instruction is not being properly utilized to bypass the proxy (Workaround: Use (dnsDomainIs(host,"local.example.com") function instead ofan IP based (isInNet(dnsResolve(host), "ip_address","IP_address_pattern_mask") function).
  • Peripherals - Hot plugging in a UGreen HDMI to USB adapter during a call may cause the system to crash (Workaround: Before plugging in the UGreen adapter, make sure the system is not in a call).
  • Peripherals - On a system connected to a BiampTesiraForte AVG VT4 with an EXT-UBTexpander, audio latency may be observed during a call.
  • Peripherals - When using a Studio X50 system in Poly Video Mode, you can't see incoming call notifications on TC8 when the TC8 displays the Camera or Settings screen (Workaround: When the front of room monitor displays the active call message, close the Camera or Settings screens to answer the call).
  • Peripherals - When you switch from a Wi-Fi connection to a wired LAN connection, your TC8device indicates that it's unpaired. However, the system web interface indicates that the TC8 device is paired (Workaround: Reboot both the system and the TC8 device).
  • Peripherals - When using a Studio X70 system, adjusting a secondary USB camera with aPoly Bluetooth remote control causes the system to crash (Workaround: Use a paired TC8 to adjust the camera).
  • Provisioning - In RealPresence Resource Manager, you can't provision the exchange.meeting.reminderIntervalparameter using these permitted configuration values: None, 1, 5, 10, 15, or30 (Workaround: Configure this feature using the Meeting Reminder Time in Minutes setting in the system web interface).
  • Video - On a Studio X50 or Studio X30, PresenterTracking may take up to two minutes to frame the active speaker (Workaround: If there is only one participant in the room, use People Framing (Preview) or Group Framing. Alternatively, you can disable tracking and use the manual controls).
  • Video - On a G7500 with a connected USB camera, the Home screen PIP video preview may freeze when the system is idle for an extended period of time (Workaround: Restart the system).
More updatesTo the product
Receive Important Update Messages Stay tuned for upcoming Poly Studio X50 updates
The manufacturer Poly has not yet set up its devicebase profile. Content such as updates, compatibilities and support may only be maintained with a delay.

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