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Update

Poly VideoOS 4.1.0: Poly DirectorAI Perimeter ensures precise participant framing

Studio X50Studio X50
Poly
Update from alex-devicebaseUpdate from:
alex-devicebase (expert)

Improvements

• Introducing Poly Studio X52• Update Your Poly Studio X52 and Poly TC10 Touch Controller• Poly DirectorAI Perimeter• Speaker Framing Improvements• SCEP Support on the G7500 and Poly Studio X Systems• Poly Sound Reflection Reduction• Microsoft Teams Support on TC10• TC8 / TC10 Platform Update to Android 11• Poly Studio X30 Supports Select USB Cameras• G7500 Supports Connecting One E70 as an IP Camera• Camera Control Button in Device Mode• Scheduled Auto Restart on Poly VideoOS systems• Partner Application Updates

Bug fixes

  • Audio EN-241538 On a Studio X system, user hears audio crackle when connecting via Miracast.
  • Camera EN-242198 On a G7500 system with a connected Studio E70 camera in Poly Video mode, the camera returns to the default preset position rather than that set by the user in preview.
  • Camera EN-242121 On a G7500 or Studio X system, the system doesn’t default to Preset 1 after a restart.
  • Camera EN-237005 After updating to 4.0.0, on a G7500 system with a connected Studio E70 camera, video latency shows after the system is left idle.
  • Camera EN-235068 On a G7500 in Zoom Mode with two connected Studio E70 cameras, the secondary Studio E70 displays low video quality.
  • Camera EN-233998 On a Studio G7500 or Studio X system in Device Mode with a connected
  • Studio E70 camera and TC8 touch controller, you can’t toggle camera tracking on after saving a preset on the TC8.
  • Device Management EN-243112 On a Studio X70 system in Teams Rooms mode, the system loses connection and shows as offline in Teams Admin Center.
  • Device Management EN-235642 On a Studio X30 in Poly mode, a connected second monitor will not display 4k resolution.
  • Partner Application EN-238687 On a Studio X30 and Studio X50 with a paired TC8 touch controller, the system updates to VideoOS 4.0.0 but Teams admin center shows the update as failed.
  • Partner Application EN-237917 On a G7500 or Studio X system in Teams Rooms mode with a sleep time configured, the system enters sleep mode during a Teams Rooms whiteboard session or while sharing HDMI content.
  • Partner Application EN-224846 On Studio X50 and Studio X30 systems in Tencent Rooms mode, connecting a macOS computer to the system as a content source causes the system to restart.
  • Partner Application EN-220420 On Studio X50 and Studio X30 systems in Tencent Rooms mode, a blurred screen shows when replugging HDMI content after restart.
  • Peripherals EN-242001 On a G7500 system in Zoom Mode after upgrade to VideoOS 4.0, the Inogeni 4K2USB3 HDMI to USB 3.0 capture device stops working.
  • Peripherals EN-238651 Unplugging a HDMI cable from the system causes all other wireless content sources to disconnect.
  • Peripherals EN-235179 When using a TC10 device in Standalone Mode, the URL text box isn’t long enough to enter the full server address.
  • Peripherals EN-235155 When requesting a factory reset through Zoom Device Management, the TC10 doesn’t reset.
  • Peripherals EN-234503 The Poly context menu will open and appear on the screen of a TC8 or TC10 for a brief period.
  • Peripherals EN-196977 When you switch from a Wi-Fi connection to a wired LAN connection, your TC8 indicates that it’s unpaired. However, the system web interface indicates that the TC8 is paired.
  • Provisioning EN-242518 On a G7500 system, when using the API, the first item in the favorites list isn’t returned
  • Provisioning EN-240436 On a Studio X system, out-of-office settings are still editable after provisioning.
  • Provisioning EN-238687 On a Studio X system, updates from Microsoft Teams Admin Center work but report as failed.
  • Provisioning EN-237567 On a G7500 system in Teams mode when provisioning the PAC File Status shows as Download Failed.
  • Provisioning EN-237183 On a G7500 with a connected Studio E70 camera, the logs don’t show the time.
  • Provisioning EN-236478 On a Studio X30 with a paired TC8 touch controller enabling Link Layer Discovery Protocol (LLDP) from the TC8 Device Settings isn’t shown in the system interface.
  • Provisioning EN-234339 On a G7500 system with multiple connected cameras, all the camera names aren’t being populated.
  • Provisioning EN-225752 The server sends an error message "Provisioning failed. There was a problem communicating with the server” due to an invalid character in the configuration file.

Open issues

  • Audio EN-243632 On a Studio X52 with a connected TC8 touch controller and USB audio processor, audio is lost or delayed. Restart the system or use the built-in microphone and speakers.
  • Audio EN-212975 During a call on a Poly Studio X70 system with a Poly Trio C60 phone paired as an audio device, the far end may hear audio clipping. None.
  • Audio EN-119155 Downloading logs during a call temporarily disconnects the Poly Microphone IP adapter, resulting in a loss of audio on the far end. Download logs outside of a call.
  • Camera EN-243864 On a G7500 system with a connected Studio E70 camera, after disconnecting the USB connection to switch to a LinkLocal Network (LLN) connection, the Picture-in-Picture (PIP) window displays a blue screen. Restart the system.
  • Camera EN-239568 On a G7500 system with multiple connected Studio E70 cameras in Zoom mode with multi-camera enabled, the video occasionally crashes before rejoining the call. None.
  • Camera EN-230368 On a G7500 system or Studio X30 system in Teams Mode with a connected TC8 touch controller, PTZ controls are inverted. None.
  • Camera EN-236657 Selecting Disable All USB Ports on the Studio X70 system disconnects the camera. None.
  • Camera EN-234479 On a G7500 system with three USBconnected Studio E70 cameras powered by G7500 LLN ports, one or more Studio E70 cameras may not properly connect to the video conferencing system after restart.Restart the system.
  • Camera EN-227999 On a G7500 or Studio X50 system, when you unplug the current people camera, theHDMI input set as People becomes the primary camera and takes priority over the built-in camera.Log in to the system web interface and change the people camera to the preferred connected camera.
  • Camera EN-242485 On a G7500 system with a connected Studio E70 camera, setting the camera to 50 HZ causes the video to flicker. None.
  • Configuration EN-243431 On a G7500 system there’s a mismatch on network settings when viewed in Poly Lens. Restart the system.
  • Configuration EN-241877 The time zone database doesn’t reflect the fact that Mexico City no longer observes Daylight Savings Time. Use GMT -6 Central America.
  • Configuration EN-235428 On a G7500 system with a connected TC8 or TC10 touch controller in Teams mode, the camera fails to work when the Studio E70 is connected after start up. Connect any monitor, cameras, or peripherals, before starting the system.
  • Configuration EN-191539 If you don’t select the country during initial system setup, any subsequent changes to the camera Power Frequency don’t change the setting. Select the country in the system web interface.
  • Configuration EN-243770 On a Studio X system in Poly Video mode with no monitor connected, the device fails to work.Connect any monitor, cameras, or peripherals, before starting the system.
  • Device Management EN-243781 On a G7500 system in Zoom mode, while sharing content via HDMI, the far end receives a dimmed image or low brightness.Use share.zoom.us or direct sharing for full color accurateness.
  • Device Management EN-242235 On a G7500 system in Zoom Rooms mode with a paired Trio C60, the monitor unexpectedly shows “Peripherals Update” screen. None.
  • Device Management EN-243445 On a system in Poly Video mode, a 502 error is shown on the system web interface after the system is left idle.Restart the system.
  • Device Management EN-242466 On a G7500 system, a date set manually in the system web interface changes to a random date after a system restart. None.
  • Device Management EN-240771 On a Studio X70 in Teams mode with a connected TC8 touch controller, the update screen unexpectedly displays. None.
  • Device Management EN-240753 On a Studio X system in Teams mode with a connected TC8 touch controller, the system may show as offline in Teams admin center and unpair with the controller.Power cycle the device.
  • Device Management EN-236658 Selecting Disable All USB Ports causes the system to restart. None.
  • Device Management EN-236430 On a Studio X70 system in Device Mode, HDMI video may flicker and eventually freeze.Restart the system.
  • Device Management EN-226868 On Studio X70 systems, HDMI 1 output may display a blank screen during a pinhole factory reset.Temporarily move the HDMI cable to the HDMI 2 output or use the system web interface to monitor factory reset progress.
  • Device Management EN-225374 On a Studio X70 system in sleep mode, logs for the built-in camera may not be included in the Studio X70 log file.Before collecting system logs, wake the system.
  • Device Management EN-213422 While factory restoring a Studio X70 system, the system LEDs only glow white. The LEDs don’t glow amber or yellow. Do one of the following:• Use the glowing white light to monitor the factory restore process. Initiate and monitor the factory restore from the system web interface.
  • Device Management EN-178323 Entering Device Mode unregisters the gatekeeper and SIP registrar server on Studio X30.Exit Device Mode.
  • Partner Application EN-234584 On a Studio X50 system, when HDMI content is shared from Teams desktop app a green bar appears on the right of the screen. None.
  • Partner Application EN-238006 On a system in Zoom Rooms mode, after the updating the system to VideoOS 4.0.0, camera tracking doesn’t work.Restart the system.
  • Partner Application EN-237349 On a Studio X30 system in Zoom mode, hot plugging a content source may cause the camera to stop working.Restart the system.
  • Partner Application EN-235202 On Studio X50 systems in Teams mode, number keys don’t work on the sign-in screen.Do one of the following:• Select the Email, phone or sername field to make the keys functional.Select the back arrow to the main screen before going back to the signin screen
  • Partner Application EN-233628 On a Studio X70 system in Zoom mode, the built-in camera may become unavailable. Zoom Rooms reports No source available and the system web interface reports the camera is disconnected.Using the system web interface, restart the Studio X70 system.
  • Partner Application EN-233295 On a Studio X70 system with a connected Studio E70 camera in Zoom mode, switching the Studio E70 camera and enabling Smart Gallery may result in the system defaulting back to the built-in camera.Use one of the other available tracking modes including, manual, speaker focus, or auto-framing.
  • Partner Application EN-202446 On Studio X systems in Teams mode, the PAC file instruction isn’t properly utilized to bypass the proxy.• Use the(dnsDomainIs(host, "local.example.com")function instead of an IP based (isInNet(dnsResolve(host), "ip_address", "IP_address_pattern_mask") function.
  • Peripherals EN-238840 On a Studio X50 system with a connected USB headset, the system web interface doesn’t reflect the connecting / disconnecting of the headset. None.
  • Peripherals EN-238525 On a G7500 system, your device doesn’t connect using Miracast.Restart the system and wireless connection.
  • Peripherals EN-237543 On a Studio X50 system with a connected Trio C60, if you attempt to the update the system with a USB flash drive, the system doesn’t update.• Unpair the Trio C60 and then update the system using the USB flash drive, After the update, pair the Trio C60 back to the system.
  • Peripherals EN-234918 When using a TC10 device in Standalone Mode, the Download Updates field isblank under Settings > Update. None.
  • Peripherals EN-234766 When using a TC10 device in Standalone Mode, leaving the custom URL field blank and selecting Check for Updates points to new software available at the default URL. None.
  • Peripherals EN-222757 On a system connected to a Biamp TesiraForte AVG VT4 with an EXT-UBT expander, audio latency may occur during a call. None.
  • Peripherals EN-210589 When using a Studio X70 system, adjusting a secondary USB camera with a Poly Bluetooth remote control causes the system to crash.Use a paired TC8 to adjust the camera.
  • Peripherals EN-182043 When using a Studio X50 system in Poly Video mode, you can’t see incoming call notifications on TC8 when the TC8 devicedisplays the Camera or Settings screen.When the front of room monitor displays the active call message, close the Camera or Settings screens to answer the call.Provisioning EN-243555 In Poly Lens with a connected G7500 system, the information for peripheral devices shows as incorrect or incomplete. None.
  • Provisioning EN-238094 In Poly Clariti Manager (Formerly RealPresence Resource Manager), web proxy settings aren’t being sent to the server from the system.Restart the system.
  • Provisioning EN-226934 In Poly Clariti Manager (Formerly RealPresence Resource Manager), Poly Studio X systems are showing as offline.Update Poly Clariti Manager (Formerly RealPresence Resource Manager) to 10.11.
  • Provisioning EN-225752 The server sends an error message "Provisioning failed. There was a problem communicating with the server."Check the configuration file for an invisible character breaking XML syntax rules.
  • Provisioning EN-132148 In Poly Clariti Manager (Formerly RealPresence Resource Manager), you can't provision the exchange.meeting.reminderIntervalparameter using these permitted configuration values: None, 1, 5, 10, 15, or 30.Configure this feature using the Meeting Reminder Time in Minutessetting in the system web interface.
  • Video EN-238554 On Studio X30 systems in Device Mode the video freezes.Exit and then re-enter Device Mode.
  • Video EN-235419 On a Studio X50 or Studio X30 system, when someone speaks at the far end of a room, Speaker Mode reframes to show the entire group.Use Group Framing.
  • Video EN-235018 On a Studio X system in Poly Video mode, the system reports content is available when no content source is connected.Connect a content source and share content. After disconnecting the content source, the system no longer reports content is available.
  • Video EN-234059 On a G7500 system with a connected USB camera, the Home screen PIP video preview may freeze when the system is idle for an extended period of time.Restart the system.
  • Video EN-226889 On a Studio X50 or Studio X30 system, Presenter Tracking may take up to two minutes to frame the active speaker.Do one of the following:• If there’s only one participant in the room, use People Framing (Preview) or Group Framing.Disable tracking and use manual camera controls
More updatesTo the product
Receive Important Update Messages Stay tuned for upcoming Poly Studio X50 updates
The manufacturer Poly has not yet set up its devicebase profile. Content such as updates, compatibilities and support may only be maintained with a delay.

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