Update12/14/2023

The Poly Sound Reflection Reduction feature has been improved

Studio X50
Poly

Update from:
alex-devicebase (expert)

Improvements

This release includes over 30 resolved issues and contains a Microsoft provided update for known pairing issues in Microsoft Teams mode between the system or video bar and the touch controller. A fix is also included for an issue where a video bar in Zoom mode loses configuration settings after a system update.
Poly Speaker Framing functionality is now available on the Poly Studio E70 camera in Zoom Rooms for Windows version 5.17.0 or later.
The Poly Sound Reflection Reduction feature has been improved in all provider modes.
Poly Scheduled Auto Restart is now available on Poly TC8 and Poly TC10 touch controllers.
Poly speaker output enhancement is included as a new feature for Poly Studio X70 and Poly Studio X52 all-in-one video bars.

Bug fixes

Audio EN-249447 On a Poly Studio X all-in-one video bar in Teams mode, far end participants hear an echo of near end participants.
Audio EN-249137 On a Poly G7500 system with two connected Poly IP microphones, a reconnected microphone doesn't gain audio until after a system restart.
Audio EN-248899 On a Poly Studio X52 all-in-one video bar, the speaker level is lower than other Poly Studio X all-in-one video bars.
Audio EN-248741 On a Poly Studio X70 all-in-one video bar in Zoom mode with HDMI content sharing, audio intermittently fades in and out.
Audio EN-248645 On a Poly G7500 system using 3.5 mm output, after update no audio is heard when the system is set to TV Speakers.
Audio EN-248521 On a Poly Poly Studio X52 system in Zoom Rooms mode, audio is lost to the far end during a lengthy (1 hr+) call.
Audio EN-248242 On a Poly Studio X70 all-in-one video bar in Teams mode, far end participants hear a hissing sound when the near end participants speak.
Audio EN-248015 On a Poly G7500 system in Zoom mode with 'Hide nonvideo participants' selected, the Poly G7500 screen flickers when those participants speak.
Audio EN-245414 On a Poly G7500 system, audio stops working once a participant from the far end speaks.
Camera EN-248155 On a Poly G7500 system with a connected Poly Studio E70 camera, a blue screen continues to display after swiPoly TChing between USB and LLN.
Camera EN-248041 On a Poly G7500 system with a connected Poly Studio E70 camera, the Picture-in-Picture (PIP) window appears black after an update.
Camera EN-248013 A Poly Studio E70 camera connected via USB to a laptop, intermittently flickers.
Configuration EN-248478 On a Poly Studio X all-in-one video bar in Zoom mode, all configurations are lost after a system update. This issue is resolved in VideoOS 4.1.2 and applies to future updates to VideoOS software. You may still experience this issue when you update your system to VideoOS 4.1.2.
Configuration EN-248472 On a Poly Studio X all-in-one video bar, the device returns to factory settings after a system update. This issue is resolved in VideoOS 4.1.2 and applies to future updates to VideoOS software. You may still experience this issue when you update your system to VideoOS 4.1.2.
Configuration EN-242519 The time zone database doesn’t reflect the Kuala Lumpur 8+ timezone.
Device Management EN-249464 On a Poly Studio X52 all-in-one video bar in Zoom mode with a connected Poly TC10 touch controller and proxy enabled, the device doesn't connect to a meeting via the calendar.
Device Management EN-248425 On a Poly G7500 system content sharing via the Extron app, content doesn't stop being shared after stop sharing is selected.
Device Management EN-248046 On a Poly Studio X70 all-in-one video bar in Device Mode, content from the previous session displays on screen.
Device Management EN-245486 On a Poly G7500 system or Poly Studio X all-in-one video bar in the system web interface you can't change the Admin ID.
Device Management EN-245452 On a Poly Studio X70 all-in-one video bar with a connected QSC audio processor, speaker framing doesn't work.
Device Management EN-245038 On a Poly G7500 system in Teams mode, the system becomes stuck when left in an idle state.
Device Management EN-245029 On a Poly Studio X50 all-in-one video bar after system update, the device doesn't go to Sleep.
Partner Application EN-250082 On a Poly G7500 or Poly Studio X all-in-one video bar with a connected touch controller in Teams mode, the touch controller unpairs from the device.
Partner Application EN-250072 On a Poly G7500 or Poly Studio X all-in-one video bar with a connected touch controller in Teams mode, the touch controller unpairs from the device.
Partner Application EN-248670 On a Poly G7500 system in BlueJeans mode, the user can't change to other provider modes.
Peripherals EN-249453 On a Poly Studio X all-in-one video bar with a connected Poly TC8 touch controller, the Poly TC8 fails to update via provisioning from Poly Lens.
Peripherals EN-248324 On a Poly Studio X30 all-in-one video bar with a connected Poly TC8 touch controller in Teams mode, 802.1X authentication isn't enabled.
Peripherals EN-248322 On a Poly Studio X50 all-in-one video bar with a connected Poly TC8 touch controller, tapping the volume controls is inconsistent.
Peripherals EN-245035 On a Poly G7500 system or Poly Studio X all-in-one video bar with a connected Poly TC8 touch controller, plugging in and out a content source results in the Poly TC8 showing 'Available Content' but no selectable content source.
Peripherals EN-238840 On a Poly Studio X50 system with a connected USB headset, the system web interface doesn’t reflect the connecting / disconnecting of the headset.
Provisioning EN-245039 On a Poly Studio X all-in-one video bar with a connected Poly TC10 touch controller, the host name is not prepopulated for DHCP.

Known Issues

Audio EN-247651 On a Poly Studio X52 all-in-one video bar with a connected Samsung monitor, the TV Speakers option doesn’t work. Use the Poly Studio X52 all-in-one video bar speakers or use a supported monitor or TV.
Audio EN-212975 During a call on a Poly Studio X70 all-in-one video bar with a Poly Trio C60 phone paired as an audio device, the far end may hear audio clipping. None.
Camera EN-236657 Selecting Disable All USB Ports on the Poly Studio X70 all-in-one video bar disconnects the camera. None.
Camera EN-234479 On a Poly G7500 system with three USB-connected Poly Studio E70 cameras powered by Poly G7500 LLN ports, one or more Poly Studio E70 cameras may not properly connect to the video conferencing system after restart. Restart the system.
Camera EN-227999 On a Poly G7500 system or Poly Studio X50 all-in-one video bar, when you unplug the current people camera, the HDMI input set as People becomes the primary camera and takes priority over the built-in camera. Log in to the system web interface and change the people camera to the preferred connected camera.
Configuration EN-235428 On a Poly G7500 system with a connected Poly TC8 or Poly TC10 touch controller in Teams mode, the camera fails to work when the Poly Studio E70 camera is connected after startup. Connect any monitors, cameras, or peripherals, before starting the system.
Configuration EN-191539 If you don’t select the country during initial system setup, any subsequent changes to the camera Power Frequency don’t change the setting. Select the country in the system web interface.
Configuration EN-243770 On a Poly Studio X all-in-one video bar in Poly Video Mode with no monitor connected, the device fails to work. Connect any monitors, cameras, or peripherals, before starting the system.
Device Management EN-244703 On a Poly G7500 system or Poly Studio X all-in-one video bar, when connected via an Ethernet switch with Energy Efficient Ethernet enabled there may be a momentary loss of connection. Disable Energy Efficient Ethernet on the switch.
Device Management EN-242235 On a Poly G7500 system in Zoom Rooms mode with a paired Poly Trio C60, the monitor unexpectedly shows a “Peripherals Update” screen. None.
Device Management EN-242466 On a Poly G7500 system, a date set manually in the system web interface changes to a random date after a system restart. None.
Device Management EN-240771 On a Poly Studio X70 all-in-one video bar in Teams mode with a connected Poly TC8 touch controller, the update screen unexpectedly displays. None.
Device Management EN-240753 On a Poly Studio X all-in-one video bar in Teams mode with a connected Poly TC8 touch controller, the system may show as offline in Teams admin center and unpair with the controller. Power cycle the device.
Device Management EN-236658 Selecting Disable All USB Ports causes the device to restart. None.
Device Management EN-226868 On a Poly Studio X70 all-in-one video bar, the HDMI 1 output may display a blank screen during a pinhole factory reset. Temporarily move the HDMI cable to the HDMI 2 output or use the system web interface to monitor factory reset progress.
Partner Application EN-235202 On a Poly Studio X50 all-in-one video bar in Teams mode, number keys don’t work on the sign-in screen. Do one of the following: Select the Email, phone or username field to make the keys functional. Or select the back arrow to the main screen before going back to the sign-in screen.
Partner Application EN-233295 On a Poly Studio X70 all-in-one video bar with a connected Poly Studio E70 camera in Zoom mode, switching the Poly Studio E70 camera and enabling Smart Gallery may result in the system defaulting back to the built-in camera. Use one of the other available tracking modes including, manual, speaker focus, or autoframing.
Partner Application EN-202446 On a Poly Studio X all-in-one video bar in Teams mode, the PAC file instruction isn’t correctly utilized to bypass the proxy. Use the (dnsDomainIs(host, "local.example.com") function instead of an IP based (isInNet(dnsResolve(host), "ip_address", "IP_address_pattern_mask") function.
Peripherals EN-250227 On a Poly Studio X all-in-one video bar with a connected Poly TC10 touch controller and DHCP enabled, after downgrading from Poly VideoOS 4.1.2, the Poly TC10 doesn't launch as a controller. Manually clear the hostname.
Peripherals EN-238840 On a Poly Studio X50 all-in-one video bar with a connected USB headset, the system web interface doesn’t reflect the connecting / disconnecting of the headset. None.
Peripherals EN-238525 On a Poly G7500 system, your device can’t connect using Miracast. Restart the system and wireless connection.
Peripherals EN-237543 On a Poly Studio X50 all-in-one video bars with a connected Poly Trio C60, if you attempt to the update the system with a USB flash drive, the system doesn’t update. Unpair the Poly Trio C60 and then update the system using the USB flash drive, After the update, pair the Poly Trio C60 back to the system.
Peripherals EN-210589 When using a Poly Studio X70 all-in-one video bar, adjusting a secondary USB camera with a Poly Bluetooth remote control causes the system to crash. Use a paired touch controller to adjust the camera.
Peripherals EN-182043 When using a Poly Studio X50 all-in-one video bar in Poly Video Mode with a connected Poly TC8 touch controller, you can’t see incoming call notifications when the device displays the Camera or Settings screen. When the front of room monitor displays the active call message, close the Camera or Settings screens to answer the call.
Provisioning EN-248675 On a Poly G7500 or Poly Studio X all-in-one video bar, the device doesn’t connect via Wi-Fi and Cisco Access Points after a system update. Disable Adaptive FT (Fast Transition) in Cisco Access Points, use FT enabled of disabled.
Provisioning EN-243555 In Poly Lens with a connected Poly G7500 system, the information for peripheral devices shows as incorrect or incomplete. None.
Provisioning EN-238094 In Poly Clariti Manager (formerly Poly RealPresence Resource Manager), web proxy settings aren’t being sent to the server from the system. Restart the system.
Video EN-238554 On a Poly Studio X30 all-in-one video bar in Device Mode the video freezes. Exit and then re-enter Device Mode.
Video EN-235419 On a Poly Studio X50 or Poly Studio X30 all-in-one video bar, when someone speaks at the far end of a room, Speaker Mode reframes to show the entire group. Use Group Framing.