Update

Device Management and Network Issues Resolved for Poly Trio

New Features:

Nothing known

Enhancements:

  • Device Management: Users can now use screen capture after enabling it in the Device Settings administrator menus or Teams Administration Center.
  • Network: The phone's caCertList3 factory configuration updates from Platform 3 to All.

Fixed Bugs:

  • Network: Poly Trio now includes BSSID information when providing the HELD location query to the SIP server during registration.
  • Network: Trio has corrected the default value for device.sec.TLS.profile.caCertList3, resolving the 802.1x authentication failure.

Open Issues:

  • ? Audio: A Trio system configured within a Zoom Room PC Base profile may not provide audio during Microsoft Teams calls using the third-party Join feature.
  • ? Audio: When daisy-chaining Trio 8800 systems, soft-spoken attendees may struggle to interject.
  • ? Audio: On Poly Trio phones, the ringback tone may not play for the first few outgoing Teams calls placed immediately after reboot.
  • ? Calendar: OTD calendaring may show incorrect meeting times for BlueJeans Network meetings scheduled for All Day.
  • ? Device Management: The system web interface may show the incorrect time if the device time zone is changed.
  • ? Hardware: Green LEDs may remain illuminated post-hang-up from a Skype for Business conference call.
  • ? Network: Trio systems may receive broadcast packets from the default VLAN when configured to use a VLAN.
  • ? User Interface: Enabling Wi-Fi can cause the phone to reboot and get stuck on Obtaining IP address.
  • ? User Interface: Wi-Fi connection status always reports as not connected to the cloud server despite active connection.
  • ? User Interface: The system web interface may not display the correct time if you change the device time zone.

Update Instructions:

Nothing known

The manufacturer Poly has not yet set up its devicebase profile. Content such as updates, compatibilities and support may only be maintained with a delay.
Receive Important Update Messages Stay tuned for upcoming Poly updates

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