Evolution Wireless Digital

Improvements

Evolution Wireless Digital

EW-DX EM

• As of firmware version 4.0.0 for EW-DX EM / EM 2 Dante / EM 4 Dante devices, the new secure Sound Control Protocol v2 (SSCv2) will be applied automatically.
• After the firmware update, the devices must then be claimed for the Control Cockpit instance at the first start.
• The 3rd party media control access for EW-DX EM devices (EM 2 / EM 2 Dante / EM 4 Dante) is deactivated by default. You can activate the access by using two encryption methods:

1. Secure: encrypted protocol SSCv2 by using a username and password (recommended).
2. Legacy: unsecured control protocol SSCv1 without password protection and use at own risk (not recommended).

Known Issues

General

• When using static IP addresses, performing a factory reset on the device will let the devices disappear after claiming. Please click the “Refresh list” button in the device list to rediscover the device.
• Stopping the running Control Cockpit (CC) service via TrayApp takes comparably longer if CC is open in the browser.
• As the Control Cockpit user interface is protected by SSL encryption by default, a warning message may appear on the first start. This occurs because the certificate used for the encrypted connection is self-signed and created locally on your computer. The web browser is not able to verify the certificate authority. Alternatively, you can use your own trusted certificate
  for the connection. For details, see the website: security-information or upload the files directly in the installer.
• When configuring the proxy, only the “http” scheme is allowed as an authentication method.
• Firmware updates of devices may only be started from multiple selections of unique product types due to a restriction on mixed multiple selections.
• We recommend clearing the browser cache after the update. Under certain conditions the browser may keep old user interface elements in its cache. Especially, updating from Control Cockpit Version 1.0.0 requires manually clearing the web browser cache.

Evolution Wireless

EW-DX EM with secure firmware (4.0.0 or later)

• When switching from ‚Fixed IP‘ to ‚Automatic IP‘ mode, the device may not reappear online automatically after a network reset. Please click the „Refresh list“ button in the device list to rediscover the device.
• After initiating a factory reset, the device may still appear online in Control Cockpit until the reset is complete. Once finished, the device will remain online and appear as unclaimed. This also applies when the reset is triggered from the device display.
• No ‘Low Battery’ notification will appear when a transmitter’s battery is low.
• If a network cable is unplugged while in Dante Audio redundancy mode, the device display may continue showing the previous IP address. However, Control Cockpit will display 0.0.0.0 for IP, Subnet, and Gateway.
• On Dante-enabled devices, changing Dante Network Mode and performing a factory reset may take up to one minute to complete.
• If the device is unplugged from power supply during a firmware update, Control Cockpit may incorrectly indicate that the update was successful, even though the firmware update fails and reverts to the previous version.
• Changing the IP modes for both primary and secondary Dante network settings in a very short time may prevent the last change from being applied.
• Booting non-Dante devices without a network connection can take up to one minute.
• Sometimes, when connecting to the network, the device may take a while and show a Link-Local IP address before obtaining a valid IP.
• When switching between Dante Network Modes „Single Cable“ and „Split Mode“, the device may appear offline and online multiple times in Control Cockpit as it completes the network reboot process

EW-DX EM 2 Dante

• After a factory reset the device details labels are greyed out. The function for editing the device, the channel or the location is disabled. Please restart the device or Control Cockpit Service to resolve the problem.
• After powering on EW-DX EM 2 Dante devices, their values for “DANTE Primary Settings”, DANTE Secondary Settings” and “Network Mode” cannot be saved for the first 40 seconds. During this time, the IP address of the Dante device is grayed out in the “Device List” and the inline-edit of the device “Name” and “Location” are not editable in the “Device” details page.
  After the first 40 seconds, it takes 3-5 seconds for a change in Dante settings to be saved. If the user changes other Dante settings within these 3-5 seconds, they will not be saved.
• The “OK” button remains disabled when editing channel settings after a custom frequency is set. Please select another channel to re-enable the “OK” button.

EW-DX EM 4 Dante

• After a factory reset, the device details labels are grayed out. The editing function for the device, channel or location is deactivated. Please restart the device or Control Cockpit Service to resolve the problem.

ew G3/G4

• Operation of evolution G3 and G4 devices are limited to either one Sennheiser Control Cockpit installation or third party control.
• Evolution G3 and G4 devices can only connect within local subnets.

TeamConnect

TCC 2

• When a TCC 2 is configured with a fixed IP and mDNS is off, enabling mDNS and switching the IP mode to automatic will require the TCC 2 to be manually added again using its IP address.
• For TeamConnect Ceiling devices, the ‘Location’ field entry must be set. An empty field cannot be saved.
• In demo mode, the ‘Zone’ functions of the TeamConnect Ceiling 2 devices cannot be edited.

TCC M

• After a factory reset of an existing TeamConnect Ceiling Medium device, the device’s factory name and locations will not be displayed until the device is reclaimed.
• If a TCC M has already been claimed, the “Identify” function will not work if attempted before claiming the device. No UI feedback will be provided. Please claim the device first before using the “Identify” feature.
• The device access password cannot be changed for multiple devices at the same time in a multi-selection scenario

TC Bar

• When connecting both ports of the TC Bar M to a common switch, there is a risk of creating loops. Make sure your TC Bar M is always connected to two different networks that do not run via a common switch. For more details see chapter Network Loops of the user manual.
• When manually adding a TC Bar to the Control Cockpit, the TC Bar can no longer be deleted (even if mDNS is disabled) unless it is offline.
• If the IP of the TC Bar is grayed out or the TC Bar cannot be controlled via Control Cockpit, the control service may not be accessible, a restart of the TC Bar is recommended.
• The setting of the sound profile in Control Cockpit has no influence on audio streaming via Bluetooth (A2DP profile).
• If you deactivate the Dante protocol via Control Cockpit, the TC Bar must be restarted to completely terminate the audio stream.
• The license information for already claimed TC Bar devices can not be retrieved.

SpeechLine

• After (re-) discovering SLDW/MCR devices, the device status can sometimes be displayed as “offline”. Please reload the page and if the problem is not solved press the “Refresh list” button to display the current device status.