New Features

New Features

• Benchmarks: Enhanced visibility into KPIs and trends.
• ITSM Success Dashboard: Insights for measuring ITSM performance.
• Coaching: Monitor team performance and improve skills.
• DevOps Change Velocity: Improved visibility and automation for DevOps processes.

- Digital End-User Experience (DEX): Comprehensive monitoring for user applications and devices; includes Application & Device Health and Desktop Assistant.

• Digital Portfolio Management: Unified workspace for managing service life cycles.

- Incident Management: Restores service operations while minimizing business impact.

- On-Call Scheduling: Ensures availability of support team members.

- ITSM Mobile Agent: Mobile-first experience for IT agents to manage incidents.

• Service Builder: Guided workflow for creating and maintaining services.

- Service Operations Workspace: Configurable workspace for ITSM and IT Operations Management.

• Walk-up Experience: Manages on-site support channels.
• Workforce Optimization for ITSM: Manages workforce productivity.
• ITSM Predictive Intelligence Workbench: Guides machine learning implementation for intelligent processes.