Update03/05/2021

MXA310 Version 4.4.9 Update Now Available for Users

MXA310
Shure

New Features:

Call Status Support: Changes LED state to notify the user when the room is in a call (off hook) or out of a call (on hook).

Default Setting:

Enhancements:

Fixed Bugs:

Unspecified bug fixes.
Factory Reset Issue: Occasionally fails to reset Dante settings and/or fully disable encryption. Solution: Reboot the device if unable to route audio after a factory reset.
AES67 Support: Only available on UltimoX hardware. MXA310 devices manufactured as of July 2017 are compatible with AES67.
Audio Encryption Compatibility: Shure Audio Encryption is not backward compatible; all devices must be on version 4.1 or later firmware to use this feature.
Dante Domain Settings Issue: If enrolling, unenrolling, or changing settings and using "Clear Config," the device may mute audio output indefinitely. Solution: Reboot the device afterward.
Channel EQ Reset: After updating from version 2.X to 4.2, settings return to default.
File Export Issue: When exporting Presets using Safari on Mac OS, the file type is incorrectly saved and must be renamed to .json.
Web Page Loading Issue: After upgrade/downgrade between MXA 4.3 and earlier, browser may freeze on "Loading" screen. Solution: Hold Shift and refresh or use the appropriate shortcut.
Mute Control Function Response: The command string response is incorrect with certain requests. Specific mappings provided in the update documentation.

Open Issues:

Factory Reset Causes Issues: As noted, may fail to reset Dante settings or disable encryption correctly.
Dante AES67 Compatibility: Available only with specific UltimoX hardware.
Mute Control Issue: Incorrect responses observed in specific scenarios.

Update Instructions:

MXA310 version 4.4.9 Compatibility: This version is compatible with MXA310 devices running older firmware versions; updating all devices to the same firmware version is recommended.

Minimum Versions Required for Operation: