Native support Apple Silicon

Improvements

• New product support for Axient® Digital PSM
• Native support Apple Silicon (the app is now a Universal Binary, and Rosetta 2 is no longer required)

Known Issues

Clicking Check for SUU Updates from the Help menu launches a browser, but the webpage does not load properly.

• Workaround: Click on the Get Software button in the upper-right corner of the webpage, or search Shure.com for Shure Update Utility to visit the product page.

The app may crash when connecting or disconnecting Ethernet while the Event Log is open.

• Workaround: Close the Event Log before connecting or disconnecting hardwired Ethernet.

When updating SLX-D receivers and transmitters at the same time, the update may fail on the first try.

• Workaround: Retry the update or update each device individually to successfully update the devices.

Shure Update Utility will fail to discover on first connection an ADX5D on Mac M1 machines running macOS Monterey 12.

• Workaround: Update to macOS Ventura 13 or higher or restart your Mac computer and ADX5D will successfully be discovered.

SUU fails to launch after installation on macOS Ventura 13 or macOS Sonoma 14.

• Workaround: Navigate to System Settings -> Privacy and Security, scroll down to SUU notification, click on Open Anyway, and enter the password.

Device discovery is delayed by up to 20 seconds when the device network includes GLX-D+ receivers running version 2.0.17 or previous.

• Solution: Update to 2.0.18 version.

ULX-D devices running versions prior to 1.4.8 must be updated to 1.4.8 first before updating to 2.0.28. After 2.0.28 is installed, ULX-D devices can be updated to the latest available firmware version.

ULX-D devices that are downgrading to 1.5.6 may report a false failure.

• Workaround: Because this is a false failure, closing the send updates window and going to the main page, Shure Update Utility will show green for the firmware version.

Microflex Wireless devices running versions prior to 5.2.2 must be updated to 5.2.2 first before updating to a later firmware version.

Important

In most cases, you should install the latest version of Shure Update Utility to update your devices. However, certain legacy devices require older versions of SUU or a different tool:

• Use Shure Update Utility 2.4.8 to update firmware on GLX-D, UHF-R, SHA900, and KSE1500 systems or for 32-bit support.
• Use Shure Update Utility 2.4.1 to update firmware on PSM1000 systems running firmware 1.1.0 or earlier.
• Use the MXC Firmware installer to update MXC products, including DIS-CCU.
• Use the DFR22 Software and a PC running Windows 8.1 or earlier to update a DFR22.
• Update MOTIV devices using the Motiv app (mobile and desktop) and AONIC devices the Play app.
• Update Stem devices using the Stem Upgrader software