VW ID.Charger Pro Wallbox - Dead on arrival ??

Question

Hello - I have ordered an ID Charger Connect Pro and got a longer delivery time.

Connected - without problems.

But the device is "Dead on arrival" .

Flashing red - short blue (as it should be) then red again ....

The manual gives a few hints, which are not useful ... and now nothing works.

I enter the system via the hotspot - but the functions are very poor and do not support any troubleshooting.

Does anyone have similar experiences ?

What was the remedy ?

thanks

Luci

Accepted Answer

Make sure that the wiring is properly connected and that the power supply is working. Check that all cables are properly connected and that the device is plugged into a working power outlet.Try resetting the device by disconnecting it from the power supply and then reconnecting it. This may solve the problem.Check the ID Charger Connect Pro user manual for possible error codes or troubleshooting instructions. If the red and blue blink codes are not described in the user manual, you can try contacting the manufacturer's customer service.Contact the ID Charger Connect Pro manufacturer's customer service department for further assistance. You may need to return the device for repair or replacement.

Dead on arrival ??

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