Fixed an issue that prevented the Submit a request link from appearing on article pages.
Update
Zendesk Employee service Updates
Software, firmware and hardware updates
The product life cycle of Zendesk Employee service is presented in chronological order in the following summary.. This overview includes important technical updates such as bug fixes, new features, as well as news about product launches, recalls, and end-of-life announcements, sourced from Zendesk, selected partners, or the devicebase editorial team. By joining the devicebase community, you can stay up-to-date with Employee service and its developments..
The manufacturer Zendesk has not yet set up its devicebase profile. Content such as updates, compatibilities and support may only be maintained with a delay.
Fixed an issue to ensure conversation titles are updated
UpdateFixed the auto-enable of Intelligent triage to avoid admin changes
UpdateRelease notes through 2025-2-14
UpdateAdvanced AI customers will have some AI-powered agent and admin capabilities turned on by default
UpdateIntelligent triage: The custom intent EAP now supports ticket message channels
UpdateAuto assist can now read certain ticket fields
UpdateHamsa Transcribe (Support)
UpdateFixed a bug where the inbound sound briefly played
UpdateMore from the Cloud Services section
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