Navigating out of the Procedure page: We’ve made a minor UX improvement
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Zendesk Employee service Updates
Software, firmware and hardware updates
The product life cycle of Zendesk Employee service is presented in chronological order in the following summary.. This overview includes important technical updates such as bug fixes, new features, as well as news about product launches, recalls, and end-of-life announcements, sourced from Zendesk, selected partners, or the devicebase editorial team. By joining the devicebase community, you can stay up-to-date with Employee service and its developments..
Generative search is generally available
UpdateMessaging triggers enhancements
UpdateRelease notes through 2025-4-25
UpdateSeattle is a minimalist, content-first Zendesk theme for organized, reliable, documentation
UpdateReply Assistant (Support)
Updateadded the ability to Embedded Figma files in help center articles
UpdateUser notifications are now visible if the synchronization
UpdateAccounts with Unified Agent Status integration enabled Occupancy Calculation
UpdateMore from the Cloud Services section
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