A new security posture dashboard was introduced
Update
Zendesk Employee service Updates
Software, firmware and hardware updates
The product life cycle of Zendesk Employee service is presented in chronological order in the following summary.. This overview includes important technical updates such as bug fixes, new features, as well as news about product launches, recalls, and end-of-life announcements, sourced from Zendesk, selected partners, or the devicebase editorial team. By joining the devicebase community, you can stay up-to-date with Employee service and its developments..
The manufacturer Zendesk has not yet set up its devicebase profile. Content such as updates, compatibilities and support may only be maintained with a delay.
Fixed an issue where some calls stayed in wrap-up past the configured time.
UpdateTalk customers using Copilot can now get real-time AI suggestions for agents during live voice calls
UpdateTicket Time Analyser (Support) (paid)
UpdateIn the Dialogue Builder, select inputs have been replaced by Zendesk Garden components
UpdateCSAT: Agents can rate their own tickets where they are requestors.
UpdateRulebase automates QA, compliance, and back-office operations for banks and fintechs.
UpdateSender Authentication improvements:
UpdateRelease notes through 2025-08-29
UpdateMore from the Cloud Services section
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