Increased the limit on the number of loops allowed on the same block
Update
Zendesk Employee service Updates
Software, firmware and hardware updates
The product life cycle of Zendesk Employee service is presented in chronological order in the following summary.. This overview includes important technical updates such as bug fixes, new features, as well as news about product launches, recalls, and end-of-life announcements, sourced from Zendesk, selected partners, or the devicebase editorial team. By joining the devicebase community, you can stay up-to-date with Employee service and its developments..
The manufacturer Zendesk has not yet set up its devicebase profile. Content such as updates, compatibilities and support may only be maintained with a delay.
New ticket events can be subscribed to via webhooks
UpdateDisable Ticket Fields lets you choose which ticket fields to disable for agents
UpdateAuto assist, a part of the Copilot add-on, can now rely on similar tickets
UpdateIntent model improvements to better capture the intent changes in each account
UpdateZendesk teammates access to create and link tasks
UpdateCSAT surveys are now available on closed tickets.
UpdateCustomers can now set up reminders for end users who haven't replied to an agent's response
UpdateNavigating out of the Procedure page: We’ve made a minor UX improvement
UpdateMore from the Cloud Services section
Was the content helpful to you?
