Release notes through 2025-08-29
Update
Zendesk Employee service Updates
Software, firmware and hardware updates
The product life cycle of Zendesk Employee service is presented in chronological order in the following summary.. This overview includes important technical updates such as bug fixes, new features, as well as news about product launches, recalls, and end-of-life announcements, sourced from Zendesk, selected partners, or the devicebase editorial team. By joining the devicebase community, you can stay up-to-date with Employee service and its developments..
The manufacturer Zendesk has not yet set up its devicebase profile. Content such as updates, compatibilities and support may only be maintained with a delay.
Release notes through 2025-08-22
UpdateA new tab with auto assist usage data is now available on the Zendesk Copilot:
UpdateAdded the public API getCurrentUser() to expose current user information.
UpdateAdmins can now ban IP addresses in messaging to block all users coming from specific IP addresses
UpdateCustomers can define goals (purchases and renewals) and track the performance of agents on the goals.
UpdateChatGPT AI Agent by Macha (Support)
UpdateKnowledge in the Agent Workspace: quick answers provide formatted responses.
UpdateIncreased the limit on the number of loops allowed on the same block
UpdateMore from the Cloud Services section
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