Intent model improvements to better capture the intent changes in each account
Update
Zendesk Employee service Updates
Software, firmware and hardware updates
The product life cycle of Zendesk Employee service is presented in chronological order in the following summary.. This overview includes important technical updates such as bug fixes, new features, as well as news about product launches, recalls, and end-of-life announcements, sourced from Zendesk, selected partners, or the devicebase editorial team. By joining the devicebase community, you can stay up-to-date with Employee service and its developments..
The manufacturer Zendesk has not yet set up its devicebase profile. Content such as updates, compatibilities and support may only be maintained with a delay.
Zendesk teammates access to create and link tasks
UpdateCSAT surveys are now available on closed tickets.
UpdateCustomers can now set up reminders for end users who haven't replied to an agent's response
UpdateNavigating out of the Procedure page: We’ve made a minor UX improvement
UpdateGenerative search is generally available
UpdateMessaging triggers enhancements
UpdateRelease notes through 2025-4-25
UpdateSeattle is a minimalist, content-first Zendesk theme for organized, reliable, documentation
UpdateMore from the Cloud Services section
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