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Update

Advanced AI customers will have some AI-powered agent and admin capabilities turned on by default

Employee serviceEmployee service
Zendesk
Update from patrick-devicebaseUpdate from:
patrick-devicebase (expert)

Release notes through 2025-2-7

Advanced AI
New:

  • Starting February 4, 2025, new Advanced AI customers will have some AI-powered agent and admin capabilities turned on by default, streamlining your experience and maximizing the value you receive from our platform.

AI agents and knowledge
New:

  • AI agents now come in two flexible plans, Essential and Advanced, to meet your business requirements.
  • We've changed the limit for Individual theme style.css size from 300KB to 800KB.

Talk
Fixed:

  • Fixed a bug where the call console might not appear when the user was on a different tab.
  • Fixed a bug that occasionally caused a mismatch between the API and UI when deleting groups with an IVR setup.

Products with no updates this week

  • Support
  • Mobile SDKs
  • Chat and messaging
  • Explore
  • Admin Center
  • Zendesk QA
  • Zendesk WFM
  • App Marketplace
Version: Release notes through 2025-2-7 Link
More updatesTo the product
Receive Important Update Messages Stay tuned for upcoming Zendesk Employee service updates

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