Smart Recording with AI Companion setting relocation

Release notes for Web

Changes to existing features

• Smart Recording with AI Companion setting relocation
  The Smart Recording settings are being relocated from the Recording tab to the dedicated AI Companion tab, in order to better align it under the AI Companion feature suite.
• Restoring access to 720/1080 HD video settings for webinars
  Zoom is restoring access to 720 and 1080 HD video options for webinars to eligible paid accounts. Additionally, admins will be able to control use of HD video for meetings and webinars through separate settings at the account, group, and user levels. This will be immediately available for all new accounts, with existing accounts regaining access over the next few months. Accounts that already have requested and gained access to these HD options will continue to have access.

New and enhanced features

Administrator features

• Ability to authenticate with the KeyBroker role in the CMK
  Account owners and admins can authenticate with the KeyBroker role in the CMK (Customer Managed Keys) AWS account. This change provides customers with the choice of granting key access at either the root or role level and is a customer-facing feature with no impact on data handling, architecture, or security features in Zoom. Admins can either grant key access to the Zoom key broker as arn:aws:iam::409910850980:root or alternatively specify arn:aws:iam::409910850980:role/KeyBroker in their key policy file.
• Enhanced Survey management: Admin control
  Account owners and admins can effortlessly create, edit, and manage surveys applicable to all meetings and webinars hosted on their account. Additional enhancements include:
• Survey builder: allows Zoom owners and admins to create generic surveys that will be applicable to Meetings, Webinars, and Contact Center. Survey can now be branded (background color and image banner).
  Default survey (Meetings & Webinar): allows Zoom owners and admins to assign a default Post Meeting or Post Webinar Survey at the user level or even at the account level. Additionally, it is also possible to assign a default survey to an Admin Meeting Template.
• Library for Survey & Polls: Admin control
  Account owners and admins can access their own survey and polls library where they can create, edit, preview, view results, export in new CSV format, duplicate, obtain a link to, and delete their surveys and polls. Account owners have access to their personal library whereas admins access to the global library (Account level).
• External label in Chat History Report
  A new label has been added to the Chat History Report so that account owners and admins with appropriate permission can easily identify channels that are externally owned or chat and channels that include external members.
• Team Chat Channel Activity Logs
  Account owners and admins with appropriate permission can use the Team Chat Channel Activity Logs to track all modifications to channels, including:
• Channel creation (when, by whom)
  Original Channel settings/permissions
• Original Channel membership
  Changes to settings/permissions (when, by whom)
• Membership joins/leaves (when)
  Apps added (by whom and when)
• Changes in Channel ownership/admins
  This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for October 28, 2023.
• Simulive type webinars: Admin control
  Account owners and admins can enable or disable their users' ability to schedule Simulive webinars and upload videos for use in the sessions. This setting is available at the Account, Group, and User levels and is enabled by default. Previously, the feature was enabled for all users with the appropriate license and had no web control settings.
  Note: The option to upload a video to be used with Simulive is available by request only.
• Support for 100k Zoom Webinar attendees
  Zoom Webinars are able to support up to 100,000 attendees in a single webinar session. Previously, the maximum number of attendees was 50,000, with additional attendees able to be directed to a live-streamed version of the webinar. This feature must be enabled by Zoom.

User features

• Cloud recording playback enhancements
  The Playback Detail page is redesigned to help users find their AI companion features. The Smart Recording and next steps are seen in the right side panel for easier access. Additionally, thumbnail images are added to the Smart Summary chapters, if enabled.
• Enhanced Survey management
  Hosts can choose to use the surveys configured by their account owners and admins for all their meetings and webinars to ensure consistent feedback collection. Additional enhancements include:
• Skip logic: a new functionality that allows question/s to be skipped depending on option selected by respondent in Single Choice Question
• Survey Branding (color, image): allows survey creator to customize survey with a preset of colors
• Centralized library for Survey & Polls
  Users can access a centralized location where they can create, edit, share, preview, view results in new CSV export format, duplicate, obtain a link to, and delete their surveys and polls using their personal library.
• Enhancement to Simulive type webinars
  If configured by account owners and admins, users can enable scheduling Simulive type webinars for personal use. Previously, the feature was enabled for all users with the proper license and had no web control settings.
• Additional supported languages for automated captions and translated captions: Danish, Thai, and Welsh
  Danish (Beta) is being added to the available languages for automated captioning and translated captions, available for translation between Danish and any other supported languages. Thai (Beta) and Welsh (Beta) are also being added to translated captions, but both are only available for translation between them and English.

Resolved issues

• Minor bug fixes
• Resolved an issue where, when exporting a report as a CSV file for multiple meetings, the reports use the US date format instead of following the Date Format setting in the user's profile
• Resolved an issue where, when adding webinar to Google Calendar, users were getting System error please try again later (403)
• Resolved an issue where the webinar participant name in reminder email for Japanese is in the wrong order
• Resolved an issue where the participants’ last name were duplicated in meeting participant list and participant report
• Resolved an issue where the Poll reports showed the attendee names as guest and actual time started were inaccurate
• Resolved an issue where adding external users to chat channels were unsuccessful because the intended recipients weren't receiving the email invitations

Release notes for the Zoom client

For full notes including version numbers, please see the operating system release notes.

Windows | macOS | Linux | Android | iOS

*Note: The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

New and enhanced features

General features

• Improved What’s New window - Windows, macOS
  The What’s New window in the Zoom desktop client, highlighting new features and abilities included with the version just installed, is overhauled to provide more information, better formatting, images, and links to relevant blog posts and support documentation. This intends to help users quickly learn more about new features, speeding up education and adoption.

Meeting/webinar features

• Low or no speaker volume notification - Windows, macOS, Linux
  Meeting participants and webinar attendees will see a notification if Zoom detects their speaker volume is low or muted, helping users having difficulties hearing others quickly figure out the cause.
• Additional supported languages for automated captions and translated captions: Danish, Thai, and Welsh - Windows, macOS, Linux, Android, iOS
  Danish (Beta) is being added to the available languages for automated captioning and translated captions, available for translation between Danish and any other supported languages. Thai (Beta) and Welsh (Beta) are also being added to translated captions, but both are only available for translation between them and English.

Meeting features

• Active AI notifier - Windows, macOS, Linux, Android, iOS
  In order to keep participants aware of AI Companion use during any meeting, there will be an AI icon present in the top-left corner of the meeting window and it will list any AI Companion features that are active. Similar to the Active Apps notifier, this is visible to all participants and when clicked, provides additional information about which AI Companion feature(s) are active and what in-meeting data is being used by each feature.

Webinar features

• Webinar Resources enhancements - Windows, macOS, Linux, Android, iOS
  When Webinar Resources are not currently active, the Resources toolbar option is hidden from attendees’ view. Additionally, the icon for Webinar Resources is being updated in order to distinguish it from Zoom AI Companion.
• Support for 100k Zoom Webinar attendees - Windows, macOS, Linux, Android, iOS
  Zoom Webinars are able to support up to 100,000 attendees in a single webinar session. Previously, the maximum number of attendees was 50,000, with additional attendees able to be directed to a live-streamed version of the webinar. This feature must be enabled by Zoom.

Team Chat features

• Continuous Meeting Chat enhancements for external invitees - Windows, macOS, Linux, Android, iOS
  Continuous Meeting Chat (CMC) is enhanced to offer better support for external users invited to meetings with dedicated group chats. Previously, external users (those not on the same Zoom account) could not be automatically added to the dedicated group chat, requiring hosts to manually adjust the group chat settings to allow the addition of external users and manually include them. Admins can allow their users to add external users to the dedicated group chat created for a scheduled meeting, with the additional optional setting to automatically add external users to the group chat.
• Add Activity Center Cards for emoji reactions in chat messages - Windows, macOS
  An activity center card for emoji reactions in chat messages is being added to enhance communication and engagement within Team Chat. This will serve as a centralized hub, making it effortless for users to track and understand emoji reactions to their messages across various chat groups and channels.
• Enhanced external labeling - Windows, macOS, Linux
  The external labeling is enhanced with the addition of an 'external' label in the left panel of Team Chat for direct messages with external users. These enhancements ensure better visibility of external participants in chats and channels.
• Enable simultaneous login on multiple devices - Windows, macOS, Linux, Android, iOS
  Users can simultaneously log in on multiple devices of the same type, such as using two smartphones or two laptops, providing them with unrestricted flexibility. Even when this feature is turned off, users can still log in from multiple devices, as long as those devices are of different types. Admins can choose to enable or disable this feature in the account settings.
• Ability to share a Zoom Whiteboard from Zoom Team Chat - Windows, macOS, Linux, Android, iOS
  Zoom Whiteboard users can now easily share and create new whiteboards right from Team Chat. Using the Team Chat compose shortcut, users can conveniently create and share Zoom Whiteboards to any 1:1, group chat, or channel. You will also be able to set sharing permissions when posting whiteboards to Team Chat, allowing for ease of collaboration.

Mail and Calendar features

• Select outgoing email account - Windows, macOS
  Users can add a new email account to their own account. They can send emails with the added account without switching accounts by using the Send mail as feature.
• Option to enable end-to-end encryption (E2EE) - Windows, macOS, Android, iOS
  Account admin owners or admins can choose whether end-to-end encryption (E2EE) is enabled or disabled for their Zoom Mail domain. If the account admin disables E2EE, escrow and encryption are turned off for all users in their account. When a user enables a domain for Zoom Mail, they can turn E2EE on or off the first time.
• Enhancements to the Find a Time feature - Windows, macOS
  When hosts create an event and use the Find a Time feature, they can click and drag the event slot on their calendar to change the date and time, change the event duration (by extending or shortening it), and show the start/end times. Previously, hosts had to manually enter the start/end times.
• Duplicate Zoom Calendar events - Windows, macOS
  Users can create a duplicate event and add different event details or private information without notifying other attendees.
• Add new feedback form - Windows, macOS
  Zoom desktop client users can provide product feedback using the new feedback form.

Contact Center features

• UI enhancements to engagement controls - Windows, macOS
  There are several UI enhancements to the following features to provide a more consistent experience for agents:
• The Engagement Controls across Voice, Video and Messaging have been moved to a common location in a toolbar below the main engagement area. This will provide agents a very consistent experience to find these controls in the same location for every engagement channel
• Some examples of the engagement controls that have been moved to the common location:
• Voice engagement controls such as mute, upgrading to video, add call, transfer, hold, and recording.
• Video engagement controls such as mute, start/stop video, chat, hold, transfer, share screen, and show captions.
• Messaging engagement controls such as transfer, release, and upgrade to voice/video.
• Enhancements to call notifications from Zoom Phone users - Windows, macOS
• When a Zoom Phone user (that doesn't have a direct phone number) calls a Zoom Contact Center flow number, the call notification shows the Zoom Phone user's display name and extension, instead of the Zoom Phone main company number. This enhancement ensures that agents and supervisors can easily identify and interact with Zoom Phone users during engagements. This feature requires the Show Outbound Caller ID for Internal Calls Zoom Phone setting to be disabled

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue with designating a Zoom Room as an alternative host - Windows, macOS, Linux, Android, iOS
• Resolved an issue where users are not prompted to join from the paired Zoom Room - Windows, macOS, Linux, Android, iOS
• Resolved an issue regarding Outlook MAPI integrations - Windows
• Resolved an issue regarding the Call Me option not saving a previously used number - Windows
• Resolved an issue with detecting microphone and speaker devices - Windows
• Resolved an issue regarding the Zoom meeting window being unexpectedly made the active window when host controls are assigned - Windows
• Resolved an issue with using a Keynote presentation as a virtual background - macOS
• Resolved an issue regarding incorrect presence statuses - macOS
• Resolved an issue regarding missing contacts - Android
• Resolved an issue regarding custom waiting room images being unexpectedly cropped - Android
• Resolved an issue regarding the phone call logs displaying random characters instead of contact names - Android
• Resolved an issue regarding missing responses from chatbot apps - Android
• Resolved an issue with changing between different language interpretation channels - Android
• Resolved an issue regarding inviting a participant to a meeting through Zoom Phone call-out - iOS
• Resolved an issue regarding the self-view not appearing when accessibility voiceover is enabled - iOS
• Resolved an issue where there was no initial prompt to join audio after joining a meeting - iOS
• Resolved an issue for a subset of users regarding unexpectedly being signed-out - iOS

Release notes for Zoom for Intune

For full notes including version numbers, please see the operating system release notes.

Intune for Android | Intune for iOS

Note: The mobile releases require additional approval from their respective app stores and may take a few additional days to be available for download.

New and enhanced features

Meeting/webinar features

• Additional supported languages for automated captions and translated captions: Danish, Thai, and Welsh - Android, iOS
  Danish (Beta) is being added to the available languages for automated captioning and translated captions, available for translation between Danish and any other supported languages. Thai (Beta) and Welsh (Beta) are also being added to translated captions, but both are only available for translation between them and English.

Meeting features

• Active AI notifier - Android, iOS
  In order to keep participants aware of AI Companion use during any meeting, there will be an AI icon present in the top-left corner of the meeting window and it will list any AI Companion features that are active. Similar to the Active Apps notifier, this is visible to all participants and when clicked, provides additional information about which AI Companion feature(s) are active and what in-meeting data is being used by each feature.

Webinar features

• Webinar Resources enhancements - Android, iOS
  When Webinar Resources are not currently active, the Resources toolbar option is hidden from attendees’ view. Additionally, the icon for Webinar Resources is being updated in order to distinguish it from Zoom AI Companion.
• Support for 100k Zoom Webinar attendees - Android, iOS
  Zoom Webinars are able to support up to 100,000 attendees in a single webinar session. Previously, the maximum number of attendees was 50,000, with additional attendees able to be directed to a live-streamed version of the webinar. This feature must be enabled by Zoom.

Team Chat features

Continuous Meeting Chat enhancements for external invitees - Android, iOS

• Continuous Meeting Chat (CMC) is enhanced to offer better support for external users invited to meetings with dedicated group chats. Previously, external users (those not on the same Zoom account) could not be automatically added to the dedicated group chat, requiring hosts to manually adjust the group chat settings to allow the addition of external users and manually include them. Admins can allow their users to add external users to the dedicated group chat created for a scheduled meeting, with the additional optional setting to automatically add external users to the group chat.
  Enable simultaneous login on multiple devices - Android, iOS
• Users can simultaneously log in on multiple devices of the same type, such as using two smartphones or two laptops, providing them with unrestricted flexibility. Even when this feature is turned off, users can still log in from multiple devices, as long as those devices are of different types. Admins can choose to enable or disable this feature in the account settings.
  Ability to share a Zoom Whiteboard from Zoom Team Chat - Android, iOS
• Zoom Whiteboard users can now easily share and create new whiteboards right from Team Chat. Using the Team Chat compose shortcut, users can conveniently create and share Zoom Whiteboards to any 1:1, group chat, or channel. You will also be able to set sharing permissions when posting whiteboards to Team Chat, allowing for ease of collaboration.

Mail and Calendar features

• Option to enable end-to-end encryption (E2EE) - Android, iOS
  Account admin owners or admins can choose whether end-to-end encryption (E2EE) is enabled or disabled for their Zoom Mail domain. If the account admin disables E2EE, escrow and encryption are turned off for all users in their account. When a user enables a domain for Zoom Mail, they can turn E2EE on or off the first time.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue with designating a Zoom Room as an alternative host - Android, iOS
• Resolved an issue where users are not prompted to join from the paired Zoom Room - Android, iOS
• Resolved an issue regarding missing contacts - Android
• Resolved an issue regarding custom waiting room images being unexpectedly cropped - Android
• Resolved an issue regarding the phone call logs displaying random characters instead of contact names - Android
• Resolved an issue regarding missing responses from chatbot apps - Android
• Resolved an issue with changing between different language interpretation channels - Android
• Resolved an issue regarding inviting a participant to a meeting through Zoom Phone call-out - iOS
• Resolved an issue regarding the self-view not appearing when accessibility voiceover is enabled - iOS
• Resolved an issue where there was no initial prompt to join audio after joining a meeting - iOS
• Resolved an issue for a subset of users regarding unexpectedly being signed-out - iOS