Update for Zoom Virtual Agent

New or enhanced feature

Admin features

Deploy Zoom Virtual Agent bots within Zoom Contact Center SMS flows

• Account owners and admins can deploy Zoom Virtual Agent bots within their Zoom Contact Center SMS flows. The integration enables businesses to handle inbound SMS messages through automated bot responses, reducing the need for live agent interactions. Users sending SMS messages to supported Zoom Contact Center numbers receive instant automated responses and can interact with quick reply options using simple keypad inputs.