Updates for Zoom Events

New or enhanced feature

Analytics features

Streamlined in-app analytics with updated naming conventions

Users can access analytics for events, hubs, and accounts with updated naming conventions.

• The Hub Overview has been changed to Hub Analytics .
• The account-level analytics has been updated to Account Analytics .
• The Event Analytics page features tabs for All , Events , and VOD , where the All tab displays a summary of both events and channels.

Improved survey and poll download experience for large events

• For events with a large number of attendees (over 1 million), the survey and poll download process has been optimized. The CSV report download link is now available under the Survey & Polls menu within Session Analytics , and the report is stored in memory for 30 minutes after generation. This allows users to download the report conveniently, even for massive events where the web API and Event Store (ES) data may not be fully synchronized. Additionally, for these large events, other sub-menus under Session Analytics are disabled to improve performance and focus on the survey and poll data.

Enhancements to poll response tracking

• Event organizers can track the number of participants that answered each poll question during a Zoom Event session. The Poll response rate metric has been replaced with Number of poll responses to provide a more accurate representation of poll engagement.

Enhancements to consolidated user record

• When hosts go to the Manage registrant section, they can select registrants attending their event and access a user card. The user card contains the registrant's roles, tickets, links, and authentication rules. It also includes a new section displaying any registration information provided by the registrant during sign-up. If no registration information was captured, this section will not be shown.

Attendee features

Remove ticketing elements for non-ticketed events

• For single session events or events that do not require tickets, attendees can register without seeing unnecessary ticketing components. The ticket section is removed from the registration page, confirmation page, confirmation email, and order detail page. Instead of ticket details, the event name is displayed.

Improved organization and display of Video On Demand (VOD) content on Content Hub

• Attendees can view VOD content organized by channel detail page on the Content Hub main page. Each channel detail page has its own section, with the section title being the channel detail name. The session tiles have been cleaned up to remove unnecessary visual treatments, such as the channel detail name on the image. Clicking View All takes attendees to the All Content page, where content is filtered by the specific channel detail.

Enhancements to the All Content page

The All Content page within the Zoom Events platform has received visual enhancements.

• The masthead image has been removed to avoid conflicts with the hub branding.
• Attendees can navigate back to the previous page with a revised back button.
• The page displays the number of content items in an updated format, removing the All od-content and All events text.

Enhancements to attendee e-badge visibility

• Attendees can view their e-badge when joining Zoom Events sessions through a web browser. Previously, e-badges were only available when joining sessions via the app. With this enhancement, attendees can easily locate and display their e-badge for fast check-in, ensuring a consistent experience across platforms.

Auto close redirection popover in web lobby

Attendees can select Join session on Zoom app to trigger a redirection on the Zoom desktop or mobile app.

• The redirection popover will close automatically after they join the session on the Zoom app or after 1 minute.
• A 1-minute countdown will be displayed beside the popover.
• Attendees can also close the popover manually.

Event setup features

Unified speakers component design across event types

• Event organizers can update the speakers component with a new consistent design across single session, multi-session, and recurring events. The speakers component will be shared and have a unified look across the three event types.

Improved flexibility for sending reminder emails in Zoom Events

• Hosts can schedule reminder emails for their events to be sent out at a specific milestone or date/time, regardless of whether there are upcoming sessions available. If the schedule is set to the start of the first session and no session has been created yet, an informational icon will be displayed with a message to create sessions. If the first session falls outside the event timeframe, an informational message will be shown, and users can view the session list.

Enhancements to rich text copy and paste

• Users can copy and paste rich text formatting such as italics, bold, and underlined text from apps like Google Docs and Zoom Docs into Zoom Events where rich text is supported. This allows users to maintain formatting when copying content from external sources into Zoom Events.

Enhancements to panelist appearance customization

• Users can customize the branding elements for panelists in Zoom Events and Sessions using updated terminology. The previous term appearance has been replaced to address concerns raised by customers, especially in Japan and China, where it was interpreted as rudely changing a person's physical features or outlook. This update ensures that the language used in the product is more appropriate and respectful. The customization options allow users to modify elements such as background and name tags for panelists, enhancing the overall branding experience.

Enhancements to event duplication

• Event organizers can duplicate multi-session and recurring events along with their associated session surveys. When duplicating an event, the email reminder schedule settings and lobby controls are also duplicated from the original event.

Enhancements to business information tab

• Event organizers can manage business information in a centralized location to meet compliance requirements and enhance attendee experience. The expanded business information tab allows capturing details for hosting free/paid events in India, avoiding penalties for AU financial compliance, and setting up attendee-facing business information.

Enhancements to blocklist and permission list for event registration

Hosts can enable a blocklist or permission list when creating an event. Any registrant whose email address or domain matches the blocklist is automatically denied registration.

• Hosts can view and manage the blocklist, including adding or removing email addresses and domains after publishing the event.
• Blocked registrants receive an error message upon attempting to join or register.
• Hosts can also remove attendees from the event lobby and optionally add them to the blocklist.
• The blocklist and permission list can be saved for reuse in future events, providing greater control over event attendance.

Display session waitlist count for better capacity planning

• Hosts can see the number of attendees on a session waitlist under the spot reserved count label. This allows hosts to decide whether to move the session to a larger room or offer the same session at different times to accommodate the waitlisted attendees.

Display accurate session times in recurring event emails

• For recurring events, hosts can display the actual start and end times of the event sessions in the registration component of email content. The date and time in the registration component will reflect the first session's start time and the last session's end time, instead of the recurring rule's start and end times. This ensures attendees receive accurate event timing information, reducing confusion.

Customizable registration landing page using page builder for multi-session and recurring sessions events

Hosts can customize the registration landing page experience for their multi-session and recurring events using Page Builder. For recurring and multi-session events, hosts can opt in to using Page Builder to customize the registration landing page. The classic experience will be the default option, supporting event duplication which is the primary use case. Hosts can switch to Page Builder, which will change the configuration and attendee experience for the registration landing page. They can switch back and forth between the classic and page builder experiences without losing their previous work. For both event types, hosts can customize the following:

• For multi-session events, hosts can customize the registration landing page experience. In the Page Builder, hosts can make customizations and include dynamic components for sessions, speakers, exhibitors/sponsors, and FAQs. Saved changes are immediately reflected on the event landing page.
• For recurring sessions events, hosts can customize the registration landing page experience. The Page Builder includes dynamic components for displaying sessions and speaker information. Any changes made in the Page Builder will be instantly visible on the event landing page.

Configurable speaker display and sorting for all event types

Hosts can control the speaker behavior directly on different components of their event, including event pages, lobby pages, and webinar resources. They can choose to use a shared definition or customize the configuration for each attendee surface.

• For single session events, a shared definition applies across these surfaces.
• For recurring events, hosts can configure speaker display on the recurring event page.
• For multi-session events, the configuration is shared between the registration page and lobby speaker page.

Bulk edit speaker information

• Hosts can select multiple speakers and make bulk changes to their company logo, company name, company website, and social media links (X, YouTube, LinkedIn). By default, these fields are blank, allowing hosts to edit one or more fields. Once saved, the changes will replace the corresponding fields' content for the selected speakers. This feature is applicable to all event types (single, recurring, multiple).

Allow setting a location for in-person sessions

• Event organizers can set a location for in-person sessions when creating a hybrid or fully in-person event and selecting No webinar or meeting . This allows organizers to specify a location for social gatherings or in-person activities without needing to set up a meeting or webinar. Providing a location for in-person sessions enhances the attendee experience by clearly communicating where to go for in-person activities.

Host features

Improved visibility into registrant data after webinar to Zoom Event conversion

• When converting a webinar to a Zoom Event session, event organizers can access data for all registrants, including those who signed up prior to the conversion. Relevant reports and dashboards display registrants' information, such as name, email, job title, and responses to custom registration questions from the original webinar. The Registration Method column differentiates between registrants who signed up before or after the conversion.

Control email notifications for published events in a hub

• Hub owners and hosts can control who in the hub should receive email notifications when events are published within their hub. They can enable or disable notifications and select recipients from options such as event creator, all hub members, or specific hub members. By default, all hub members are selected to receive notifications.

Resolved issues

• Fixed an issue where wallpapers were not transferring correctly when converting a meeting or webinar from the web portal to Zoom Events.