New version of the Assets - AWS Integration app is now available

Jira Service Management 10.7.x release notes
13 June 2025

New version of the Assets - AWS Integration app is now available
We've updated the Assets - AWS Integration app to the version 3.0.0. This update includes the AWS SDK upgrade from version 1.12.647 to 2.31.55, ensuring ongoing compatibility with the AWS API.

Before upgrading the app to the version 3.0.0, we recommend that you back up your imports and test in a test or staging environment. Additionally, even for previous versions of the Assets - AWS Integration app, we suggest disabling the Elastic GPU and Elastic GPU Association selectors, as these services are no longer available. Keeping them enabled might negatively impact import times.

If you encounter any issues, uninstall the app and reinstall the previous version (2.2.20). We also encourage you to report any bugs through our support channels.

Dates now follow profile timezone in Jira automation
We're updating how dates and times are displayed in Jira automation. Now, they'll be displayed in the timezone set in your Profile settings. Previously, these were shown in your system timezone. The timezone information will also appear alongside the dates and times. This change affects the following screens:

• Audit logs
• Performance insights
• Rule details

Improve Jira performance with Instance optimizer
We're introducing a new, more efficient way to manage Jira performance. Meet Instance Optimizer for Jira—a Marketplace app designed to help you identify and fix performance issues on your Data Center instance.
Instance optimizer contains key automation features and recommended settings that ensure your Jira stays fast and stable:

1. Index auto-healing automatically detects and resolves indexing issues, ensuring your app’s performance remains optimal without requiring full reindexing.
2. Database integrity checks functionality regularly scans and fixes inconsistencies in Jira’s database.
3. Custom fields optimization is now part of the optimization features, so you can clean up your fields and proactively improve performance in one place.

Redirect email replies for Jira notifications
We're introducing a feature that lets you set the Reply-to header in email notifications. This ensures that replies are directed to a different address than the From address, preventing mismatches and protecting sensitive information.
The new field in Jira is called Receive replies at and you can find it on the following screens:

• Outgoing mail form in Settings, then System, then Outgoing mail, and open Configure new SMTP Mail Server
• Outgoing mail overview in Settings, then System, then Outgoing mail
• Project summary page in Settings, then Projects
• Project notifications page in Settings, then Projects
• Jira Setup Wizard in Select project and Summary

Resolved issues

• See the full list of the issues we’ve resolved throughout the lifecycle of Jira Service Management 10.7.
• JSDSERVER-16205 Unable to load the agents with workload report after upgrade Closed
• JSDSERVER-16194 The JSM API endpoint "/servicedeskapi/info" isn't supposed to require authentication. But won't work without it. Closed
• JSDSERVER-16193 When opening a JSM issue through a project queue, the read-only workflow will not populate on the first attempt to view it. Closed
• JSDSERVER-16192 Groovy Console in Assets no longer support java.util.Date methods Closed
• JSDSERVER-16191 Saving empty strings in one language causes all other languages to lose translations for the same text Closed
• JSDSERVER-16186 If a Jira ticket has an "Asset custom field" with at least one object not respecting the Asset custom field "filter scope", then, if any Jira issue fields (eg- label, component, summary etc) are edited in the "Edit Issue" screen, Error is seen Closed
• JSDSERVER-16176 Leftover permission causes "user not found exception" in Assets schema roles group permissions Closed
• JSDSERVER-16174 The Approvals tab in Jira is showing the Customer status names. Closed
• JSDSERVER-16173 Create issue window from object schema view closes when applying formatting Closed
• JSDSERVER-16166 "Communications Breakdown" error occurs when both asset post-functions and asset automations are triggered consecutively. Closed
• JSDSERVER-16163 Localization error message appears in Japanese language setting on request edit screen Closed
• JSDSERVER-16162 Assets imports crash with NullPointerException com.riadalabs.jira.plugins.insight.services.imports.common.ObjectTypeResult.getErrorMessages() is null Closed
• JSDSERVER-16146 The Assets View Screen Does Not Load When Using The "Original" Theme Closed
• JSDSERVER-16139 Help Center | VO Test: Missing explicit association of form fields Closed
• JSDSERVER-16134 Decimal separator is removed when saving float values in Assets objects Closed
• JSDSERVER-16131 Assignee, Reporter and Request Participant fields gets word wrapped Closed
• JSDSERVER-16130 Missing alt attribute for informative images Closed
• JSDSERVER-16114 SLA doesn't stop with 'Comment: For Customers' when the reporter is inactive Closed
• JSDSERVER-16112 Assets User import is limited to a maximum of 1,000 users. Closed
• JSDSERVER-16080 Saving another language support causes a previous language translations to be removed from the UI