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ControlSpace DesignerBose
ControlSpace Designer
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Error message returned when trying to connect to PM8500 using USB?

I am having issues connecting a Bose PM8500 to Control Space Designer using USB.
Control Space Designer returns the following message on while attempting to connect to device.
Operation Failed: USB lockout detected. Unable to continue.
Computer is Macbook Pro running OS X Catalina, running Parallels 18.31 virtual Machine with up to date version of window 10.
Mark

Answers

  • Use a PC that has Windows installed with the latest version of Control Space Designer. Virtual machines can cause problems. Troubleshooting can take a long time.
  • Try a different USB cable
  • Try a different USB port on the PC
  • Restart the PC
  • Install a different version of the CSD
  • If Panel Lock is activated, the access code must first be entered to establish a USB connection. **

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