Logitech Rally Bar - Image of the Rally Bar does not come into focus?

Question

What can I do if the Rally Bar only displays a blurred image? Shouldn't the cameras focus automatically?

Accepted Answer

Your problem probably stems from a bug in an update, which has since been fixed.Other than that, you can enable autofocus, white balanceand auto exposure in the Sync app. This should fix the problem.

Answer

Unfortunately, the settings on the Sync website look completely different for me:

Answer

Check the Sync version. From version: 2.5.116 the camera settings are possible via Sync. These are then below (scroll) the screenshot you showed.

Answer

Did you ever solve this? We have the same problem on our RallyBar running Microsoft Teams. As soon as a new meeting starts it goes into a blurred state, resembling the background blur in Teams. The settings for autofocus, white balance and auto exposure are not present, neither in sync or locally. We are running the latest firmware:

Answer

kiessling-medientechnik is correct but your issue may be with the different Sync access -Sync run as an application, as he says, will show the camera controls

Answer

Thanks. Yes, we thought that could have something to do with it and tested the windows sync application with direct USB access, and as you say the camera controls are present.

The camera controls didn't help in my case though. So we have now done a factory reset, gone through the setup process and reinstalled the Teams application. I'm glad to report that everything is now working as expected.

Image of the Rally Bar does not come into focus?

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