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Rally BarLogitech
Rally Bar
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The camera freezes regularly during meetings. What is the cause?

During video conferences via Skype, the camera freezes after a while for no apparent reason and no longer focuses on the person speaking. The Rally Bar is connected directly to the device via the original Logitech USB cable (25 m). The display is connected to the device separately via HDMI. It is not recognizable what could be the cause here and I would be grateful for a hint or naming of possible sources of error.

Answers

Top answer

Possible error causes can be:

  • too long USB cable, despite that this cable comes from Logitech the distance could be too long try the same setup directly on the device with a short cable and check the error.
  • A firmware / software problem, update the system (Windows / Mac / etc.), the firmware for the Logitech Rally Bar via Logitech Sync and Skype / Teams.
  • Disable all power saving options to prevent the USB ports from turning off.
  • If the Rally Bar is defective, contact the supplier or Logitech Support for repair or replacement of the device.

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