Configure Interactive Response Group ?

I am new to configuring Skype for Business and have found users are not able to access the interactive response group to access our after hour phone system. I

I am walking through each step through the GUI and notice at Step 4 "outside of business hours" I am wondering how I get the user to move past this to the interactive phone section - Step 7. When I try the different options, I get error message or disconnect from the call. It is currently configured to point to the voice mail. Any assistance would be great!

Thank you!

Answers

Top answer

1.(Optional) Define Response Group business hours in Skype for Business
2.(Deployment process for Response Group in Skype for Business

Define all actions for the groups within business hours.
Define the same outside business hours for the group

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