The manufacturer Poly has not yet set up its devicebase profile. Content such as updates, compatibilities and support may only be maintained with a delay.
Update

Bug fixes, improvements in Poly Lens Cloud and Zoom Rooms

Improvements

  • This release includes a fix to deliver a more stable connection between the system and the Poly Lens cloud.
  • Support for the Zoom Rooms camera control setting of Speaker Focus mode, which maps to Speaker Framing on the Poly Studio USB

Bug fixes

EN-238831 - Creating a Certificate Signing Request in Poly Lens results in an empty file.

Open issues

Bluetooth EN-232105 - Bluetooth pairing mode correctly times out after 2 minutes, but the LED continues flashing blue.
Workaround

  • Wait 6 minutes for the LED to return to normal.

Video EN-232106 - When paired via Bluetooth, thedevice displays with a generic or unclear name.
Workaround

  • Change the device name from the default.

Video EN-231955 - Windows Update receives the driver and immediately pushes a firmware update to the device. This might happen during normal business hours, and even during a call, if you set Windows Update settings incorrectly. If you remove power before the update is complete, the device stays in Device Firmware Update (DFU) mode permanently.
Workaround

  • Wait up to 8 minutes until the LED stops flashing amber and returns to white.
    This indicates the Device Firmware Update (DFU) is complete. If the device is still in DFU mode, factory restore the device or use Poly Lens Desktop to restore the device.

Important notes

Describe what to pay attention to during an update

Receive Important Update Messages Stay tuned for upcoming Poly Studio USB updates

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