MS Teams Low Audio Fix Along With Workarounds For Current Open Issues

Improvements

Fixes to G7500 Connectivity Issues

These release notes provide information on updates, features, resolved and known issues for systems using Poly VideoOS software with Poly G7500 and Poly Studio X Family systems.
Poly VideoOS 3.9.1 includes the following:

• Fixes for G7500 Connectivity Issues
  This release provides fixes for connectivity issues between G7500 systems and Studio E70 cameras.

Bug fixes

• Device Management -On G7500 systems with a connected Studio E70 camera, the system crashes after a soft update.

• Partner Applications - In Microsoft Teams mode, in a meeting between two Studio X systems, audio from the far side is received at a lower than expected volume on the near side.

• Peripherals - G7500 systems may not detect a connected Studio E70 camera.

Open Issues

• Application -Capture Video button is grayed out even if Group Framing is on and device is registered to Lens (Workaround: In tracking mode, change a setting in the pull-down menu, e.g. toggle to Speaker Framing and back to Group Framing).

• Application -If you change conferencing providers, your sleep settings may revert to default values (Workaround: After you change providers, make sure that your sleep settings are correct).

• Audio -Downloading logs during a call temporarily disconnects the Poly Microphone IP Adapter, resulting in a loss of audio on the far end (Workaround: When using a microphone adapter, don't download logs during a call).

• Audio -Audio artifacts or loss of audio may be experienced on the far end of a call when you're using a Poly IP Microphone Adapter (Workaround: Reboot the Poly IPMicrophone Adapter).

• Audio -In Microsoft Teams mode, you can't unmute a Studio X50 or Studio X30 system using a Shure microphone. You can mute them in the user interface, but the local interface still shows the Shure microphone as unmuted.

• Audio -During a call on a Poly Studio X70 with a Poly Trio C60 paired as an audio device, audio clipping may be heard on the far end.

• Calling -Studio X30 no-radio systems may disconnect long-duration point-to-point calls

• Camera -On G7500 and Studio X70 systems, if you disconnect an EagleEye Cube and hot-plug a Studio USB, the system may continue to report the camera as an EagleEye Cube.

• Camera -On a Studio X50 with an attached camera as primary, far-end control of the X50 may cause it to switch to the integrated camera.

• Configuration - If you don't the country during initial system setup, any subsequent changes to the camera Power Frequencydon't change the setting (Workaround: the country in the system web interface.).

• Content -In content shared through an HDMI connection, black text on a red background is blurry

• Device Management -Entering Device Mode unregisters the gatekeeper and SIP registrar server on Poly Studio X30 (Workaround: Exit Device Mode).

• Device Management -During a factory restore, the system LEDs only glow white. The LEDs do not glow amber or yellow.

• Device Management -If the system is asleep during a software update, the system will not update the firmware on connected USB cameras (Workaround: Wake the system before
  performing a system update).

• Device Management -When Appspace runs for more than five minutes, the TC8 screen indicates that the companion app is not detected (Tap the TC8 Screen).

• Device Management -During a factory restore, the system LEDs only glow white. The LEDs do not glow amber or yellow.

• Partner Application -On Studio X70 systems running Zoom Rooms,the system doesn't turn off outside of the set Device Operation Time.

• Partner Application -On Studio X70 systems running Zoom Rooms, the system doesn't turn off outside of the set Device Operation Time.

• Partner Application -On a system running Microsoft Teams in Partner mode, the LED indicators display red or green when the system isn't in a call.

• Partner Application -On a system running Microsoft Teams in partner mode, a green bar may be visible at the bottom of local video streams.

• Partner Application -On a system running Microsoft Teams or ZoomRooms, the system may reboot into the app launcher screen (Workaround: Reboot the system. Alternatively, if you have a touch monitor or connected mouse, your provider).

• Partner Application -Zoom Smart Gallery is not supported on StudioE70 cameras connected to a Studio X50 (Workaround: Use the Studio X50 built-in camera).

• Peripherals - Recent call history still displays on the TC8device after you clear recent calls in the paired video system web interface (Workaround: Unpair then pair the TC8device to clear the recent call list.).

• Peripherals - If you use a Shure microphone in MicrosoftTeams mode, you can't unmute a Studio X50or Studio X30 system using the Shure microphone. You can mute the Studio X50 or Studio X30 system through the user interface, but the local interface still shows the Shuremicrophone as unmuted.

• Peripherals - When using a Studio X50 system in Poly VideoMode, you can't see an incoming call notification on TC8 when the TC8 displays the Camera or Settings screen.

• Peripherals - When you switch from a Wi-Fi connection to a wired LAN connection, your TC8 device indicates that it's unpaired. However, the system web interface indicates that the TC8device is paired (Workaround: Reboot both the system and the TC8 device).

• Peripherals - When using a Studio X70 system, adjusting a secondary USB camera with a Poly Bluetooth remote control causes the system to crash (Workaround: Use a paired TC8 to adjust the camera.).

• Peripherals - A Poly G7500 may not recognize a connected Poly Studio E70 camera (Workaround: Disconnect the USB-C from the E70, rotate it and reconnect it. Restart the G7500).

• Provisioning -In RealPresence Resource Manager, you can't provision the
  'exchange.meeting.reminderInterval' parameter using these permitted configuration values: None, 1,5,10,15, or30 (Configure this feature using the MeetingReminder Time in Minutes setting in the system web interface).

• Video -The video from an EagleEye Cube USB camera is hazy when connected to a G7500 system.

• Video -While using the Zoom Rooms Smart Gallery feature during a meeting on a Poly Studio X-series, the virtual camera's video may freeze (Disable and re-enable Zoom Rooms SmartGallery).