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Update

Partner Application Updates, Fixes, And Several Issue Workarounds

Studio X30Studio X30
Poly
Update from roland-cUpdate from:
roland-c (expert)

Improvement

Studio E70 and Studio X70 Fixes and Improvements
This release includes important bug fixes, which in conjunction with an improved error handling mechanism, intend to eliminate situations where the Studio E70 camera would need to be rebooted or power cycled.
These improvements will directly help with issues on Windows-based systems, G7500 systems, and Studio X70 systems. Additionally, this release adds a retry mechanism to G7500 and Studio X70 system software. This retry mechanism works to recover a Studio E70 camera if it's not providing streams to the system and fixes deadlocks that may lead to the camera being lost by the system.
Between the Studio E70 issues and the fixes to the G7500 and Studio X70 platform, customers should not need to power cycle the Studio E70 or the system in order to recover from failures.

Fix for Peripheral Update in Sleep Mode
Introduced in Poly VideoOS 3.13.0, the system now wakes up and updates connected peripherals when an update is started while the system is in sleep mode.
While this fix is included in this release, you'll still need to wake your system before updating to 3.13.0.
For future updates, this will no longer be required.

Support for Tencent Meeting Rooms on G7500
This release introduces support for Tencent Meeting Rooms on Poly G7500 systems.
G7500 with Tencent Meeting Rooms supports:

  • 2 standard monitors or 1 standard and 1 touch-enabled monitor
  • 2 Poly TC8 controllers
  • 1 Poly EagleEye IV camera
  • 1 Poly IP microphone

Support for UGreen HDMI-to-USB Camera Adapter
This release introduces support for the UGreen HDMI-to-USB (PN: 10937) adapter to connect an HDMI camera to a USB port on your G7500 system.
Hot plugging a UGreen HDMI to USB adapter during a call results in a system reboot. Poly recommends connecting the UGreen HDMI to USB Adapter outside of a call.
Support for Displaying the System Name Instead of the SIP Address in Calls
This release introduces support for displaying the system name instead of the SIP address during a call when using Poly Video mode. To enable this setting in the system web interface, go to Call Configuration > Call Settings > Display System Name Instead of SIP Address.

Partner Application Updates
Poly VideoOS 3.13.0 includes the following partner application updates

Microsoft Teams Rooms (Admin Agent:1.0.0.202205230848.product || Teams:1449/1.0.96.2022072103 || Company Portal: 5.0.5484.0)

  • New company portal and admin agent
  • Support for direct guest join for Webex
  • For more information on this Microsoft Teams Room release, see the Microsoft Teams Rooms website

Zoom Rooms (Zoom Rooms:5.11.0.1553 || Zoom Rooms Controller (TC8): 5.11.0)

  • Maintenance release
  • For more information on this Zoom Room release, see the Zoom website

Blue Jeans (2.7.0.138)

  • Support for multi-stream video
  • For more information on this BlueJeans release, see the BlueJeans website

Dialpad(v1.009.1-0-g3940e42)

  • Maintenance release
  • For more information on this Dialpad release, see the Dialpad website

Go To Meeting Room(1.216.2)

  • Maintenance release
  • For more information on this GoToMeeting Roomsrelease, see the GoToMeeting website

RingCentral(22.2.30.94)

StarLeaf(4.7.6d1)

Tencent Meeting Rooms(2.12.120.578)

  • Maintenance release
  • For more information on this Tencent release, see the Tencent website

Bug fixes

  • Camera - On a Studio X70 system with two Trio C60s connected, the system doesn't track participants correctly.
  • Configuration - G7500 systems ignore sleep settings, and remain awake at all time.
  • Configuration - If you disabled USB ports in the web UI by ing the Disable USB Ports
    checkbox, the setting doesn't persist after reboot.
  • Content Sharing - Using Airplay with a G7500 system presents a blank screen.
  • Device Management - On Poly G7500 and Studio X systems running VideoOS 3.11, provisioning doesn't work properly
  • Device Management - Communication with RPRM fails due to a mismatched configuration file. This mismatch results in RPRM not seeing the system is online and connected.
  • Device Management - On a Studio X50 system, you can't downgrade or upgrade the system using a USB drive.
  • Device Mode - On G7500 and Studio X systems connected to a Lightware UCX-4x2-HC30, Device Mode sometimes doesn't work
  • Monitor - Studio X50 may fail to wake certain Samsung Displays when connected to Monitor 2 output.
  • Network - You can't provision SNMP settings when running in partner mode.
  • Network - When you enable VLAN tagging, TC8 doesn't pair with the G7500 or StudioX series system.
  • Partner Application - On a system in Zoom mode, the HDMI input content colors shown on the TVand to the far-side may not be accurate
  • Partner Application - On Studio X systems in Teams mode, when you Press join, Teams returns to the calendar screen and doesn't join the call.
  • Partner Application - On a Studio X50 system running Teams, in some situations the Studio X50 doesn't send video to the far side.
  • Peripherals - Poly device screen flickers when a connected Zeevee decoder changes video stream
  • Peripherals - TC8 fails to display the "Answer/Ignore" incoming call pop-up notification for some calls.
  • Peripherals - TC8 controller are unable to handle large contacts lists and may become unresponsive or crash.
  • Video - When the far end is talking Studio E70 changes the local camera view.
  • Video - Local video may show black video in the PIP, and transmitted to the far end if G7500 or Studio X Mon1 is manually configured to use 3840x2160p.
  • Video - Connecting a Studio X50 to a 4K monitor may result in the local video preview displaying as black.

Open issues

  • Audio - Downloading logs during a call temporarily disconnects the Poly Microphone IP adapter, resulting in a loss of audio on the far end (Workaround: Download logs outside of a call).
  • Audio - During a call on a Poly Studio X70 with aPoly Trio C60 paired as an audio device, audio clipping may be heard on the far end.
  • Camera - When you change a Studio X30 from inverted orientation to standard orientation in the system web interface, the orientation doesn't change in the video feed (Workaround: After changing the Studio X30 orientation, restart the system).
  • Camera - On a G7500 or Studio X50, when you unplug the current people camera, HDMI input set as People becomes the primary camera and take priority over the built-in camera (Workaround: Log in to the system web interface and change the people camera to thepreferred connected camera).
  • Camera - On G7500 and Studio X70 systems, if you disconnect an EagleEye Cube USB and hot-plug a Studio USB, the system may continue to report the camera as an EagleEye Cube (Workaround: Power the system down before switching cameras).
  • Configuration - If you don't the country during initial system setup, any subsequent changes to the camera Power Frequency don't change the setting (Workaround: the country in the system web interface).
  • Device Management - On Studio X70 systems, HDMI 1 output may display a blank screen during a pinhole factory reset (Workaround: Temporarily move the HDMI cable to HDMI 1 output or use the system web interface to monitor factory reset progress).
  • Device Management - On a Studio X70 system in sleep mode, logs for the built-in camera may not be included in the Studio X70 log file (Workaround: Before collecting system logs, wake the system).
  • Device Management - Entering Device Mode unregisters the gatekeeper and SIP registrar server onPoly Studio X30 (Workaround: Exit Device Mode).
  • Device Management - On a Studio X70 system, during a factory restore, the system LEDs only glow white. The LEDs don't glow amber or yellow (Workaround: The glowing white light can be used to monitor the factory restore process. Alternatively, you can initiate and monitor the factory restore from the system web interface).
  • Network - Configuring statis IP and VLAN through the system web interface results in an IP address of 0.0.0.0 (Workaround: Use a Poly Bluetooth, IR remote control,or touch monitor to update the network configuration using controls on thesystem monitor).
  • Partner Application -On a Studio X70 in Zoom mode, the built-in camera may become unavailable. ZoomRooms reports "no source available" andthe system web interface reports the camera is disconnected (Workaround: Using the system web interface, restart the Studio X70).
  • Partner Application - On a Studio X70 with a connected Studio E70 in Zoom mode, switching the StudioE70 and enabling Smart Gallery mayresult in the system defaulting back to thebuilt-in camera (Workaround: Use one of the other available trackingmodes including, manual, speaker focus, or auto-framing).
  • Partner Application - On a G7500 system in Zoom mode, the system web interface reports a disconnected camera as connected (Workaround: Outside of a call, go open the system
    web interface and go to Diagnostics >System Reset and Restart).
  • Partner Application -On a Studio X70 in Zoom mode with a connected Studio E70 camera, the Studio X70 built-in camera can't run Multi-Stream (Workaround: Use one of the other available trackingmodes including, manual, speaker focus, or auto-framing).
  • Partner Application -On a G7500 in Zoom mode with a connected Studio E70 camera, disconnecting a HDMI content cable while using Zoom Smart Gallery may result in the system displaying a message that the active camera isn't working (Workaround: Use one of the other available tracking modes including, manual, speaker focus, or auto-framing).
  • Partner Application -On Studio X50 and Studio X30 systems in Tencent Rooms mode, connecting a macOS computer to the system as a content source causes the system to restart.
  • Partner Application -On G7500 and Studio X50 systems in Tencent Rooms mode, unplugging anactive USB camera in a call and then plugging it back in causes the system to restart (Workaround: It is not recommended to disconnect or connect cameras during a call).
  • Partner Application - On a system in Microsoft Teams or Zoom Rooms, the system may reboot into the app launcher screen (Workaround: Reboot the system. Alternatively, if youhave a touch monitor or connected mouse, your provider).
  • Partner Application - Studio X50 systems don't support Zoom Smart Gallery when using a connected Studio E70 (Workaround: Use one of the other available tracking modes including, manual, speaker focus, or auto-framing).
  • Partner Application - On Studio X systems in Teams mode, the PAC file instruction is not being properly utilized to bypass the proxy (Workaround: Use(dnsDomainIs(host, "local.example.com") function instead of an IP based(isInNet(dnsResolve(host),"ip_address","IP_address_pattern_mask")function).
  • Peripherals - Hot plugging in a UGreen HDMI to USB adapter during a call may cause the system to crash (Workaround: Before plugging in the UGreen adapter, make sure the system is not in a call).
  • Peripherals - In Poly Video mode, a Trio connected as a system controller doesn't zoom the camera in or out (Workaround: Use a connected TC8 touch controller, Bluetooth remote, or IR remote to zoomthe camera in or out.).
  • Peripherals - On a system connected to a BiampTesiraForte AVG VT4 with an EXT-UBTexpander, audio latency may be observed during a call.
  • Peripherals - When using a Studio X50 system in Poly Video Mode, you can't see an incoming call notifications on TC8 when the TC8 displays the Camera or Settings screen (Workaround: When the front of room monitor displays the active call message, close the Camera or Settings screens to answer the call).
  • Peripherals - When you switch from a Wi-Fi connection to a wired LAN connection, your TC8device indicates that it's unpaired. However, the system web interface indicates that the TC8 device is paired (Reboot both the system and the TC8device).
  • Peripherals - When using a Studio X70 system, adjusting a secondary USB camera with aPoly Bluetooth remote control causes the system to crash (Workaround: Use a paired TC8 to adjust the camera).
  • Provisioning -In RealPresence Resource Manager, you can't provision the 'exchange.meeting.reminderInterval'parameter using these permitted configuration values: None, 1,5,10,15, or30) (Workaround: Configure this feature using the Meeting Reminder Time in Minutessetting in the system web interface).
  • Video -On a Studio X50 or Studio X30, PresenterTracking may take up to two minutes to frame the active speaker (Workaround: If there is only one participant in the room, use People Framing (Preview) or
    Group Framing. Alternatively, you can disable tracking and use the manual controls).
More updatesTo the product
Receive Important Update Messages Stay tuned for upcoming Poly Studio X30 updates

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