Update

Connectivity Update: Bug Fixes and Open Issues for Poly Trio

New Features:

Nothing known

Enhancements:

Nothing known

Fixed Bugs:

  • Application: Resolved issue where users were unable to join meetings using Alexa for Business commands.
  • Calendar: Fixed the rebooting issue when the WPAD feature is enabled and configured with `<code>feature.wpad.proxy="PROXY :"</code>`.
  • Calendar: Addressed the problem of Trio incorrectly treating four-digit numbers in the subject field as dialable numbers.
  • Calling: Corrected the issue where the phone answered calls with the microphone unmuted despite being set to auto-answer muted.
  • Messages: Resolved a synchronization issue in the REST API that could drop calls and generate a core file during long calls with Poly Trio VisualPro and Polycom Pano systems.

Open Issues:

  • Audio: Poly Trio phones may not play the ringback tone for the first several outgoing Teams calls post-reboot.
  • Audio: Trio paired to a Zoom Room PC may not provide audio during Microsoft Teams calls using the 3rd Party Join feature.
  • Calendar: All-day meetings may show incorrect times when scheduled using OTD with BlueJeans Network Meetings.
  • Calling: Poly Trio phones reboot when failing back to the primary system if the primary is unavailable.
  • Device Management: Telnet breaks when an incorrect username or password is entered during login.
  • Hardware: The green LEDs may remain illuminated if a user joins and quickly hangs up from a Skype for Business conference call.
  • Network: Trio systems may receive broadcast packets from the default VLAN when a VLAN is configured.
  • User Interface: The web interface may show the wrong time when changing the device time zone.
  • User Interface: Unexpected reboots may occur if Trio receives multiple incoming calls that are all declined during a conference call.
  • User Interface: The Wi-Fi connection status may incorrectly report as not connected to the cloud server, even with an active connection.

Update Instructions:

Nothing known

The manufacturer Poly has not yet set up its devicebase profile. Content such as updates, compatibilities and support may only be maintained with a delay.
Receive Important Update Messages Stay tuned for upcoming Poly updates

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