Updates for SUU

Known Issues

• The app may crash when connecting or disconnecting Ethernet while the Event Log is open.
• Workaround: Close the Event Log before connecting or disconnecting hardwired Ethernet.
• When updating SLX-D receivers and transmitters at the same time, the update may fail on the first try.
• Workaround: Retry the update or update each device individually to successfully update the devices.
• Shure Update Utility will fail to discover on first connection an ADX5D on Mac M1 machines running macOS Monterey 12.
• Workaround: Update to macOS Ventura 13 or higher or restart your Mac computer and ADX5D will successfully be discovered.
• SUU fails to launch after installation on macOS Ventura 13 or macOS Sonoma 14.
• Workaround: Navigate to System Settings -> Privacy and Security, scroll down to SUU notification, click on Open Anyway, and enter the password.
• Device discovery is delayed by up to 20 seconds when the device network includes GLX-D+ receivers running version 2.0.17 or previous.
• Solution: Update to 2.0.18 version.
• ULX-D devices running versions prior to 1.4.8 must be updated to 1.4.8 first before updating to 2.0.28. After 2.0.28 is installed, ULX-D devices can be updated to the latest available firmware version. See ULX-D Firmware Update and Issues.
• ULX-D devices that are downgrading to 1.5.6 may report a false failure.
• Workaround: Because this is a false failure, closing the send updates window and going to the main page, Shure Update Utility will show green for the firmware version.
• Microflex Wireless devices running versions prior to 5.2.2 must be updated to 5.2.2 first before updating to a later firmware version.

Important

• In most cases, you should install the latest version of Shure Update Utility to update your devices. However, certain legacy devices require older versions of SUU or a different tool:
• Use Shure Update Utility 2.4.8 to update firmware on GLX-D, UHF-R, SHA900, and KSE1500 systems or for 32-bit support.
• Use Shure Update Utility 2.4.1 to update firmware on PSM1000 systems running firmware 1.1.0 or earlier.
• Use the MXC Firmware installer to update MXC products, including DIS-CCU.
• Use the DFR22 Software and a PC running Windows 8.1 or earlier to update a DFR22.
• Update MOTIV devices using the MOTIV apps (mobile and desktop) and AONIC devices the Play app.
• Update Stem devices using the Stem Upgrader software
• Note: Installing SUU 2.4.8 or SUU 2.4.1 will replace the most recent version of SUU on your machine.

Compatibility

• Windows
• Windows 10, Intel Only
• Windows 11, Intel Only
• macOS
• macOS Monterey 12, Intel and Apple Silicon
• macOS Ventura 13, Intel and Apple Silicon
• macOS Sonoma 14, Intel and Apple Silicon