Workaround notes for known problems

Known Issues

The app may crash when connecting or disconnecting Ethernet while the Event Log is open.

• Workaround: Close the Event Log before connecting or disconnecting hardwired Ethernet.

When updating SLX-D receivers and transmitters at the same time, the update may fail on the first try.

• Workaround: Retry the update or update each device individually to successfully update the devices.

Shure Update Utility will fail to discover on first connection an ADX5D on Mac M1 machines running macOS Monterey 12.

• Workaround: Update to macOS Ventura 13 or higher or restart your Mac computer and ADX5D will successfully be discovered.

SUU fails to launch after installation on macOS Ventura 13 or macOS Sonoma 14.

• Workaround: Navigate to System Settings -> Privacy and Security, scroll down to SUU notification, click on Open Anyway, and enter the password.

Device discovery is delayed by up to 20 seconds when the device network includes GLX-D+ receivers running version 2.0.17 or previous.

• Solution: Update to 2.0.18 version.

ULX-D devices running versions prior to 1.4.8 must be updated to 1.4.8 first before updating to 2.0.28. After 2.0.28 is installed, ULX-D devices can be updated to the latest available firmware version.

ULX-D devices that are downgrading to 1.5.6 may report a false failure.

• Workaround: Because this is a false failure, closing the send updates window and going to the main page, Shure Update Utility will show green for the firmware version.

Microflex Wireless devices running versions prior to 5.2.2 must be updated to 5.2.2 first before updating to a later firmware version.

Bug fixes

Describe what has been fixed

Open problems

Describe what has not yet been fixed

Important notes

Describe what to consider when updating