What do I need to consider when updating the firmware of my Stem Ecosystem products?

First use the supplied Ethernet cable (CAT6) to connect your device to your network. If the device is then not in use at midnight (local time), it will automatically search for the latest firmware version and update itself.

Attention:

Specific requirements may vary depending on your local internet network configuration and permissions. Here are a few general recommendations:

• PoE+ is required for all Stem devices.
• Stem devices communicate with each other in real time over the network they are connected to using an IP address assigned by DHCP. DHCP/gateway access is recommended.
• If no DHCP server is available in the company, a simple (home) router is required to set up devices successfully.
• When using an EEE switch (Energy Efficient Ethernet or 'Green Ethernet'):
• Smart switch: make sure that EEE is disabled on all ports used for real-time stem traffic. Lack of power distribution will result in poor synchronization performance and occasional dropouts.
• Unmanaged switch: Do not use Ethernet switches where you cannot disable the EEE function.