Zoom Video ConferencingZoom Inc.
Zoom Video Conferencing
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Problems with breakout session?

As a host, I can't go into the breakout sessions. If I try, I get stuck somewhere afterwards and can no longer continue with the participants in the main session. What can I do there?

Answers

Top answer

There are several reasons why you may not be able to go into a breakout session and end up in the main session afterwards. Here are some possible solutions:

  1. check that you are using the latest version of the Zoom app. Sometimes older versions of the app can cause problems.
  2. make sure you are logged in as a host in the Zoom session and that you have the necessary permissions to switch to a breakout session.
  3. Try to schedule breakout sessions in advance and ensure that you have set the correct settings for the session.
  4. Talk to participants to make sure they are all aware of how to use breakout sessions and what to do if they get stuck in a session.
  5. Try running a meeting through the Internet browser to make sure it's not the desktop app. If it works fine through the browser, reinstall the desktop app if necessary.

highmo
highmo / expert (2490)
 

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